Experienced Customer Service Representative – Remote Customer Support for arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative, you'll play a vital role in supporting our mission to provide personalized, convenient, and affordable healthcare solutions. If you're passionate about delivering top-notch customer service and have a heart for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare provider committed to transforming the way we deliver care. Our purpose is to bring our heart to every moment of our members' health, and we're looking for talented individuals like you to join our team. With a focus on innovation, empathy, and excellence, we're creating a culture that empowers our employees to make a meaningful impact.

Our Heart At Work Behaviors

At arenaflex, we believe that our employees are the heartbeat of our organization. Our Heart At Work Behaviors support our purpose and guide our actions:

• Empathy: We put ourselves in our members' shoes to understand their needs and concerns.
• Innovation: We're always looking for new ways to improve our services and exceed our members' expectations.
• Excellence: We strive for perfection in everything we do, from answering calls to resolving issues.
• Collaboration: We work together as a team to achieve our goals and support each other's success.
• Accountability: We take ownership of our actions and results, and we're committed to continuous improvement.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our members and providers. You'll engage, consult, and educate our callers on their unique needs, preferences, and understanding of our plans and resources. This is a remote work-from-home position with a pay rate of $18.00 per hour, and you'll be expected to work an 8-hour shift between 6am and 9pm CST.

Key Responsibilities

* Answer questions and resolve issues with individualized customer service based on phone calls from members and providers.

• Utilize multiple applications and available resources to ensure prompt member and provider satisfaction.
• Document and track contacts with members, providers, or any additional callers.
• Complete outbound calls to members or providers to provide education and/or assist with escalations.
• Be empathetic and compassionate, building a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care.
• Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.
• Guide the member through their plan benefits, policy, and procedures, as well as having knowledge of resources to comply with any regulatory guidelines.

Required Qualifications

* 1-2 years of previous call center experience.

• Ability to handle calls efficiently in a high-paced call center environment.
• Strong verbal and written communication skills.
• Must be focused, detail-oriented, and quality-driven.
• Strong critical thinking skills.
• Supports individual, team, and business goals and initiatives.
• Must demonstrate member-centric customer service and the drive to be fully our members' champion by managing each call with the purpose of first call resolution.

Education

* High School or GED equivalent.

Pay Range

* The typical pay range for this role is: $17.00 - $28.46.

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

* arenaflex offers a full range of medical, dental, and vision benefits.

• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer service and have a heart for helping others, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Apply Job!

Application Window

We anticipate the application window for this opening will close on: 01/31/2025.

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. We're committed to creating a diverse and inclusive workplace that reflects the communities we serve. arenaflex is an equal opportunity employer, and we welcome applications from all qualified candidates. Apply for this job