Customer Onboarding Success Team Leader – arenaflex
Join arenaflex's Customer Onboarding & Success Team and be part of a dynamic team that drives growth and innovation in the hospitality industry.
About arenaflex
arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions to innovative tech companies across the globe. With over 35 years of experience, we have established ourselves as a top employer in our industry, known for our award-winning workplace culture and commitment to cultivating career advancements for our people. Our six core values – growth, innovation, teamwork, customer focus, integrity, and accountability – are at the heart of everything we do.
About the Customer Onboarding & Success Team Leader Role
arenaflex is seeking an experienced Customer Onboarding & Success Team Leader to lead a team of customer-focused professionals in an exciting new project. As a key member of our team, you will be responsible for managing, coaching, and mentoring a team to reach targets and KPIs aligned to the expectations of our clients and arenaflex.
Responsibilities
As a Customer Onboarding & Success Team Leader, your key responsibilities will include:
- Managing, coaching, and mentoring a team to reach targets and KPIs aligned to the expectations of our clients and arenaflex
- Creating and implementing systems and processes that drive efficiency and performance
- Leading, motivating, and inspiring team members to achieve outstanding results
- Hiring and recruiting new talent as needed to support the growth of our team
- Maintaining a hands-on approach while adjusting to client demands and strategies
- Gathering a strong understanding of client offerings to enable the team effectively across differing EMEA territories
- Creating a culture of focus, teamwork, and outstanding performance
- Driving strong thought leadership within a wider sales team
- Adhering to team goals as agreed by the client
- Ownership of day-to-day operations in partnership with client contact and Program Manager
- Taking responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
- Partnering with sales operations, quality assurance, and training departments
- Developing and implementing personal development plans for reps
- Analyzing data to identify strategic opportunities and implementing data-driven recommendations to drive sales growth
- Maintaining a strong understanding of technical integrations with software partners to provide adequate support to clients
Requirements
To succeed in this role, you will need:
- 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales
- 1+ year as a leader, coach, trainer, or senior rep
- Proficiency in CRM software, specifically working with leads and opportunities
- Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
- Strong quantitative skills and the ability to interpret and apply data to drive decision-making
- Exceptional time management and prioritization abilities
- Comfort working at both strategic and tactical levels in ambiguous environments
- Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
- Fluent in English
- Fluent in French, Italian, or Spanish a benefit
What We Offer
At arenaflex, we believe in providing our employees with valuable mental and physical well-being benefits, including:
- Comprehensive VHI Health cover from day one
- Structured training & career development opportunities
- Education reimbursement
- Paid birthday leave
- Child/Dependent care reimbursement
- Personal Hardship Loan Program
- Mental health and 24/7 employee assistance program
- Bike To Work Scheme / Taxsaver Leap Card Scheme
- Top-performer and tenure awards
Compensation
The pay for this position is a basic salary of €48,000 per annum, with an additional variable bonus component of €12,000 per annum. Your recruiter will provide more detailed information during the interview process.
Equal Employment Opportunity
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance.
How to Apply
If you are passionate about the hospitality industry and have a successful background in account management, sales, customer support, customer success, or client relations, we would love to hear from you. Please apply through our careers website. Join arenaflex's Customer Onboarding & Success Team and be part of a dynamic team that drives growth and innovation in the hospitality industry. Apply for this job