Experienced Customer Support Representative | Fully Remote USA

At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. As the talent experience leader, we're committed to accelerating the hiring process through innovative solutions that connect companies and candidates anytime, anywhere. Our cutting-edge text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, making us the go-to choice for over 800 pioneering customers worldwide. We're not just building a company; we're crafting a culture that's fair, objective, and inclusive. We believe in treating everyone with respect and dignity, and we're passionate about creating a diverse and inclusive environment that fosters growth and development. As we continue to grow and evolve, we're looking for talented individuals who share our vision and values to join our team.

Job Description

We're seeking an experienced Customer Support Representative to join our team in the United States. As a Customer Support Specialist, you'll be the front-line of the arenaflex experience for interviewing candidates and customers alike. You'll be responsible for providing innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs.

Key Responsibilities:

* Resolve customer and candidate issues via phone, email, and chat in a timely and professional manner

• Complete projects assigned by the support manager, demonstrating a proactive and results-driven approach
• Identify, research, and resolve customer issues using the arenaflex system, showcasing your problem-solving skills and attention to detail
• Follow-up on customer inquiries not immediately resolved, ensuring that every interaction is a positive one
• Complete call logs and reports, providing valuable insights into customer interactions and trends
• Recognize, document, and alert the supervisor of trends/ issues in customer calls, contributing to the continuous improvement of our support processes
• Recommend process improvements, demonstrating your commitment to excellence and customer satisfaction
• Nights or weekend hours might be required depending on shift, but we're flexible and offer a range of scheduling options to suit your needs
• Be an expert in the arenaflex platform and help our customers and their candidates understand the value of our technology, showcasing your passion for our products and services
• Document and manage your cases for each Support interaction you have, ensuring that every customer issue is thoroughly addressed
• Recognize, document, and alert leadership of trends in contacts and ongoing issues, contributing to the development of new solutions and strategies
• Identify and communicate support process and product improvements, demonstrating your commitment to continuous learning and growth
• Delight each of your contacts with positive and encouraging interactions, making every customer feel valued and appreciated

Qualifications:

* Excellent interpersonal communication skills, with the ability to build rapport with customers and colleagues alike

• Positive attitude and drive to always be improving, with a passion for delivering exceptional customer service
• Expert reading and writing skills, with the ability to clearly and concisely communicate complex information
• Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
• 2+ years experience in a customer service role; experience in a technical support role is a plus
• Strong problem-solving skills and ability to be resourceful, with a focus on finding creative solutions to complex problems
• Experience with Salesforce or another CRM preferred, but not required
• Experience communicating with customers preferred, but not essential
• Flexible schedule (we provide 24/7 customer support), with the ability to work a range of shifts, including nights and weekends
• Requires US Citizenship to work in this position, as we're committed to hiring the best talent from across the country

Additional Information:

At arenaflex, we're committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We believe in creating a diverse and inclusive environment that fosters growth and development, and we're passionate about building a community of inclusion, free from discrimination, harassment, and retaliation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law.

Why Join arenaflex?

* Competitive hourly rate of $18.25, with opportunities for growth and advancement

• Flexible scheduling options, including nights and weekends
• Comprehensive training and onboarding program, ensuring you're equipped to succeed in your role
• Collaborative and dynamic work environment, with a focus on teamwork and collaboration
• Opportunities for professional development and growth, with a commitment to continuous learning and improvement
• Recognition and rewards for outstanding performance, with a focus on celebrating individual and team achievements

How to Apply:

If you're passionate about delivering exceptional customer service and committed to excellence, we want to hear from you! Apply now to join our team as a Customer Support Representative and take the first step towards a rewarding and challenging career with arenaflex. Apply Now!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive environment that fosters growth and development. We believe in treating everyone with respect and dignity, and we're passionate about building a community of inclusion, free from discrimination, harassment, and retaliation. Apply for this job