Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service solutions. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working in a dynamic remote environment, and growing your career with a stable and award-winning company, we want to hear from you!

About arenaflex

arenaflex is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our clients and their patients. As a family-owned business, we value our employees as part of the family, not just a number. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're proud of our over 20 years of consistent and healthy growth with world-class clients.

What makes arenaflex different?

* Family-owned business where you become part of the family

• Award-winning workplace: 2019-2023 Inside Arm voted us "Top 10 Best Places to Work" in our industry
• Over 20 years of consistent and healthy growth with world-class clients
• Your voice is heard and appreciated
• You are a part of the success with your ideas and your efforts
• You are appreciated and valued
• Competitive pay and incentive programs
• We promote from within! Grow your career with arenaflex
• Work from home opportunity with modified in-office work options available for those who like the "office" setting

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. You'll work with patients to explain their medical bills, answer questions, and resolve account balances, all while maintaining a high level of empathy and professionalism. If you're passionate about delivering outstanding customer service and working in a dynamic remote environment, we want to hear from you!

Key Responsibilities:

* Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills.

• Provide outstanding customer service and collaborate with patients over the phone on affordable payment plans, and taking payments by phone.
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus.
• Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training.

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of customer service experience in a healthcare setting or related industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in computer software systems, including CRM and billing systems
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications:

* Experience working in a remote or virtual environment

• Certification in customer service or a related field
• Experience working with patients and families in a healthcare setting
• Bilingual or multilingual skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in computer software systems, including CRM and billing systems
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits:

* Opportunities for career advancement and professional growth within arenaflex

• Ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture:

* Work from home opportunity with modified in-office work options available for those who like the "office" setting

• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance and contributions
• Opportunities for career advancement and professional growth within arenaflex
• Ongoing training and development programs to enhance your skills and knowledge

Compensation, Perks, and Benefits:

* Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience

• Monthly performance bonuses ranging from $100-$400
• Opportunities to participate in company and individual team contests for additional gift cards and prizes
• Comprehensive benefits package, including:

+ 401(k) + 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance + Work from home

Schedule:

* 8 hour shift

• Day shift
• Monday to Friday

Location:

* Colorado (Required)

• Work Location: Remote

If you're passionate about delivering outstanding customer service, working in a dynamic remote environment, and growing your career with a stable and award-winning company, we want to hear from you! Apply now to become a part of the arenaflex team and start making a difference in the lives of our clients and their patients! Apply for this job