Experienced Healthcare Customer Service Representative – Telehealth Neuropsychology Support (100% Remote)

At arenaflex, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. Our innovative approach enables patients to get the care they need within weeks, not years. As a growing national telehealth company, we're passionate about delivering exceptional patient experiences and making a meaningful impact in the lives of those we serve. We're seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our dynamic team! As a key member of our customer-facing team, you'll play a vital role in providing top-notch support to patients and their families, helping them navigate our services, and ensuring seamless scheduling and follow-up processes. If you're a seasoned customer service professional with a passion for healthcare and a knack for building strong relationships, we want to hear from you!

Responsibilities:

- Answer inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process - Verify insurance coverage for patients, submit pre-authorizations, and ensure a smooth claims process - Follow up with potential patients to address questions, concerns, and scheduling needs - Schedule appointments and reschedule as needed, ensuring timely and efficient communication with patients and our operations team - Provide regular updates on patient status, including equipment, materials, and surveys, to ensure a high level of patient satisfaction - Deliver weekly sales updates to our operations manager, highlighting key performance indicators and areas for growth

Requirements:

- Ability to maintain a distraction-free and noise-free workspace from approximately 9:00am-5:30pm PST every business day, ensuring seamless communication with patients and colleagues - 10+ years of customer service experience, with a proven track record of delivering exceptional service and building strong relationships - 5+ years of medical receptionist experience, including insurance verification and claims processing - 5+ years of inside/inbound sales experience, with a strong understanding of sales strategies and patient engagement techniques - Strong computer and organization skills, with the ability to navigate multiple systems and prioritize tasks effectively - High level of self-motivation, with a passion for spending time on the phone with prospects and building strong relationships - Flexibility to adapt to changing responsibilities and priorities in a fast-paced, growing company

Compensation, Growth, and Benefits:

- Competitive base salary of $42,000-$49,000 per year, depending on experience - Potential annual bonus of up to $5,000, recognizing outstanding performance and contributions to the team - 7 paid time off (PTO) days plus 3 paid holidays, ensuring a healthy work-life balance - Comprehensive benefits package, including medical, dental, vision, and 401(k) matching - Opportunity to grow and develop your skills in a dynamic, supportive environment

Work Environment and Culture:

- 100% remote work arrangement, with the flexibility to work from anywhere - Collaborative, patient-centered culture that values compassion, empathy, and exceptional service - Opportunities to learn from experienced colleagues and contribute to the growth and development of our team - Recognition and rewards for outstanding performance and contributions to the team

How to Apply:

If you're a motivated and compassionate customer service professional with a passion for healthcare, we encourage you to apply! Please ensure you've completed the required skills tests and recorded phone interview, and be prepared to discuss your experience and qualifications in detail. We can't wait to hear from you!

Application Question(s):

- Have you taken the two skills tests and the recorded phone interview? If you want your application to be considered, please fill those out now. For the phone interview, be sure to record it by voice/orally (no written responses). - Are you available to answer the phone and be in front of your computer, free of distraction and background noise from approximately 9am-5:30pm pacific standard time (PST) every business day?

Experience:

- Inside/inbound sales: 5 years (Required) - Customer Service: 10 years (Required) - Medical receptionist: 5 years (Required)

Language:

- English fluently (Required)

Shift availability:

- Day Shift (Required)

Work Location:

- Remote Apply Job! Apply for this job