Experienced Customer Experience Design Co-Op – Spring 2025 at arenaflex

Join arenaflex's Dynamic Team and Shape the Future of Customer Experience

Are you a creative and analytical individual passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where innovation and collaboration drive success? Look no further! arenaflex is seeking an experienced Customer Experience Design Co-Op to join our team for the Spring 2025 semester. As a Co-Op, you will have the opportunity to work alongside our experienced professionals, contribute to cutting-edge projects, and develop valuable skills that will propel your career forward.

About arenaflex

arenaflex is a leading global airline that has been Keep Climbing for over 90 years. Our commitment to delivering exceptional customer experiences has earned us a reputation as one of the world's most respected airlines. With a diverse range of products and services, we strive to exceed our customers' expectations at every touchpoint. Our Customer Experience Design organization is at the forefront of this effort, driving innovation and excellence across all aspects of our business.

Key Responsibilities

As a Customer Experience Design Co-Op, you will provide support to deliver best-in-class products, services, and experiences to arenaflex's global customer and employee bases. Your key responsibilities will include:

• Assisting in market/competitor research, data analysis, ideation, problem-solving, marketing, communication, event planning, creating business cases, and executive communications/presentation support
• Supporting one of our key areas, including:

+ Service Recovery Team: improving employee and customer experience by enabling frontline staff to deliver premium experiences + Onboard Brand Experience Team: designing, developing, and executing interior product developments for new aircraft deliveries and fleet projects + Uniform Brand Experience Team: managing product design, development, and distribution, as well as marketing campaigns and communications + Inflight Entertainment Wi-Fi Team: leading onboarding, product innovation, and marketing communications for Wi-Fi services + Inflight Entertainment Delta Sync Seatback Team: creating a future IFE strategy and product roadmap to deliver innovative entertainment experiences

• Collaborating with cross-functional teams to ensure alignment and consistency within projects
• Developing effective presentations to communicate ideas and recommendations to leaders
• Adapting quickly to new skills and technologies, and prioritizing safety and security in all aspects of work

What You Need to Succeed

To be successful in this role, you will need:

• To be available for three alternating semesters
• To be enrolled in an accredited College or University during program duration
• Experience in research analysis, deck building/presentations, project coordination, and communications
• Strong organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Team-oriented and highly supportive of continuous improvement methodologies
• Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Willingness/ability to adapt quickly and learn new skills
• Consistently prioritizing safety and security of self, others, and personal data
• Embracing diverse people, thinking, and styles
• Possessing a high school diploma, GED, or high school equivalency
• Being at least 18 years of age and having authorization to work in the United States

What Will Give You a Competitive Edge

To take your career to the next level, you will need:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you should be able to:

• Listen and learn from people with many different perspectives
• Handle shifting priorities that come from the business needs
• Be high performing and interested in driving for results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

Our Co-op program is designed to provide you with a comprehensive learning experience, combining full-time work at arenaflex with coursework at your university. The program outline is as follows:

• Co-ops will spend three alternating semesters working full-time at arenaflex and enrolled in courses at your university
• Example: Spring 2025 – working, Summer 2025 – school or off, Fall 2025 – Work, and Spring 2026 – school, Summer 2026 – working
• At the end of the program, you will have one full year of experience

Why arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters innovation, collaboration, and growth. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping you develop the skills and knowledge you need to succeed in your career.

How to Apply

If you are a motivated and creative individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job