Experienced Chat Support Associate – Veterinary Community Engagement and Support

Join our growing team at arenaflex, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

About the Position

The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.

Key Responsibilities

- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

- 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required

Preferred Qualifications

- Knowledge of intercom and/or experience with other chat platforms - Experience working in a fast-paced, team environment - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Strong communication and interpersonal skills - Ability to learn and adapt quickly to new technologies and processes

Skills and Competencies

- Excellent communication and interpersonal skills - Ability to work in a fast-paced, team environment - Strong problem-solving and analytical skills - Ability to adapt quickly to new technologies and processes - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - Strong customer service skills - Ability to learn and adapt quickly to new technologies and processes

Career Growth Opportunities and Learning Benefits

- arenaflex offers a comprehensive training program to help you develop your skills and knowledge - Opportunities for career growth and advancement within the company - Collaborative and dynamic work environment - Access to cutting-edge technology and tools - Opportunities to work on high-impact projects and initiatives - Recognition and rewards for outstanding performance

Work Environment and Company Culture Highlights at arenaflex

- arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance - Collaborative and dynamic work environment - Access to cutting-edge technology and tools - Opportunities to work on high-impact projects and initiatives - Recognition and rewards for outstanding performance - arenaflex is committed to creating a diverse and inclusive workplace, and welcomes applicants from all backgrounds

Compensation, Perks, and Benefits

- Competitive salary range: $50,000/year - $80,000/year + bonus + equity + benefits - Comprehensive benefits package, including medical, dental, and vision insurance - Automatic 401k contribution - Employee referral program - At-home office setup - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events

How to Apply

To apply for this exciting opportunity, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis. Please note that arenaflex is unable to sponsor work visas at this time.

Important Notice

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Job! Apply for this job