Experienced Customer Service Analyst – Remote Opportunity with arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a Customer Service Analyst, where you'll play a vital role in helping our customers achieve their financial goals and aspirations.

About arenaflex

arenaflex is a leading provider of innovative financial solutions, dedicated to taking financial futures above and beyond. With a strong commitment to customer satisfaction and retention, we strive to create a culture of excellence and collaboration that inspires, rewards, and develops our employees. As a wholly owned subsidiary of arenaflex, our Cincinnati, OH office is a hub of activity, where talented individuals come together to drive growth, innovation, and success.

The Opportunity

As a Customer Service Analyst, you'll be the face of arenaflex, providing exceptional customer service through phone, chat, and email interactions. You'll work closely with our customers, listening to their needs, and providing personalized solutions that exceed their expectations. With a focus on treating customers like family, you'll be empowered to make decisions, take ownership, and drive results in a fast-paced, high-volume environment.

Key Responsibilities

* Develop skills to properly analyze incoming requests via phone, paper, and electronic communications to ensure customer satisfaction and retention

• Actively seek information to understand and analyze customer's circumstances, problems, expectations, and needs to resolve difficult inquiries/issues
• Clearly communicate complex information and solutions to customers in a helpful manner
• De-escalate situations involving dissatisfied customers utilizing patience, assistance, and support methods
• Maintain a professional and empathetic demeanor in all interactions
• Accurately update, monitor, and notate customer account details of client/agent interactions in multiple databases and CRM systems
• Build product knowledge of core annuity business to discuss products and/or product features, IRS tax qualifications, and requirements
• Act as a liaison for customers as needed between departments or other aspects of the organization
• Understand and explain complex topics such as interest, fee, and death benefit calculation and the ability to communicate potential benefits/consequences of customer requests
• Examine intricate contractual language, features, and terms and interpret in an effective and efficient manner
• Build understanding of components of frequently encountered entities, such as Power of Attorney, Trusts, Estates, Custodians, as well as IRS tax forms
• Comply with company and regulatory guidelines for performance
• Prioritize and multi-task daily functions to positively influence productivity and quality in a fast-paced, high-volume environment
• Process financial and non-financial transactions in accordance with established procedures
• Work to consistently meet specified requirements for performance and quality
• Assist in researching complex issues or complaints which could require interdepartmental cooperation
• Identify and recommend opportunities for process improvements and organizational initiatives
• Perform other duties as assigned

Minimum Qualifications

* At least a high school diploma or equivalent

• At least 2 years of related customer service experience
• Exceptional verbal communication skills
• Strong attention to detail and ability to multi-task efficiently
• Ability to work schedule of 10:00 AM - 7:00 PM EST Mondays - Thursdays, and 8:00 AM - 5:00 PM EST Fridays

Ideal Qualifications

* Prior call center experience is a plus, but not required

• Strong computer skills

What to Expect

* Focused one-on-one meetings with your manager

• Ongoing opportunities for development and learning
• Working in a fast-paced environment in our downtown Cincinnati, OH office
• A place to grow your career in a culture that inspires, rewards, and develops employees
• Small company feel with a focus on meeting customer's needs today and also well into the future

Compensation and Benefits

* Competitive salary range: $33,000 - $55,000 based on experience

• Bonus target or Variable Incentive Compensation component in sales-focused roles
• Extensive benefits offerings, including:

+ Medical, dental, and vision insurance + 401(k) plan with company match + Paid time off and holidays + Flexible work arrangements + Professional development opportunities + Recognition and rewards programs

Why Join Us

At arenaflex, our collaborative culture is key to our success. It's the reason we're a leading provider of innovative financial solutions today, and it's the reason we'll continue rising to the top tomorrow. A career at arenaflex means you'll contribute to our mission of taking financial futures above and beyond – and you'll be inspired to reach your own goals, too.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer, committed to diversity, equity, and inclusion. We welcome all persons to apply, regardless of their background, experience, or perspective. Veterans are welcome to apply, regardless of their discharge status.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture, and to submit your application. Apply for this job