Experienced LiveChat Agent – Marketing and Customer Support

At arenaflex, we're passionate about creating a better way for our customers and employees alike. As a leading provider of modular buildings and remote workforce housing solutions, we're committed to delivering exceptional value through our unique approach to customer service. We're now seeking a highly motivated and customer-focused LiveChat Agent to join our MSS Marketing team at BOXX Modular, a business unit of arenaflex.

About arenaflex

arenaflex is a dynamic and innovative company that owns and operates a portfolio of businesses specializing in modular buildings and remote workforce housing solutions. Our mission is to create a better way for our customers by providing tailored solutions that deliver enhanced outcomes. We believe in the power of a clear strategic vision, disciplined accountability, and data-driven decision-making, combined with a values-driven, collaborative, and safety-conscious culture. This approach has led to top decile performance, successful outcomes, and a fun work environment.

Our Culture and Values

At arenaflex, we offer careers, not jobs. We strive to create an environment where the best people come to work and feel rewarded for their contributions. We're a team of the best and brightest in the industry, and we've led with a people-first approach since our inception. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.

The Role

We're looking for a high-energy individual to join our MSS Marketing team as a LiveChat Agent. This is a full-time remote position, with a preference for the successful candidate to be located near one of our branch offices in Calgary, Alberta, or Dallas-Fort Worth, Texas. As a LiveChat Agent, you'll play a critical role in connecting with our website visitors, validating and prequalifying leads, and directly impacting the business.

Key Responsibilities

* Real-time live chat with customers who are visiting our websites

• Enter marketing qualified leads into Salesforce.com
• Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
• Become an expert in the live chat platform
• Develop a deep understanding of our products and services
• Stay informed on BOXX's product features, promotions, and FAQs
• Create canned responses and enhance tagging system in live chat platform
• Enhance training and best practices documentation
• Develop and communicate ideas for improvement in our customer journey
• Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborate with sales team and key marketing team members, related to leads and live chat
• Perform other assigned tasks

Qualifications

* Commercial modular construction industry experience preferred

• Live chat, B2B Telemarketing or sales experience is preferred
• Salesforce.com experience preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies
• Travel requirement will be limited, but may be up to 10%

Compensation and Benefits

* Base salary commensurate with experience and industry standards

• Full benefit package including health plan, 401K, paid vacation, education reimbursement
• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive work environment
• Professional development and growth opportunities

About BOXX Modular

BOXX Modular is a business unit of arenaflex, providing modular space solutions and workforce accommodation solutions to customers in Canada, the United States, and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, please apply to this exciting opportunity. Visit our website at [www.arenavflex.com](http://www.arenavflex.com) to learn more about arenaflex and our culture. Apply now and take the first step towards a rewarding career with our team!

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