Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to delivering a distinctive and delightful customer experience, and we are seeking a highly motivated and customer-focused individual to join our team as an Experienced Pharmacy Customer Service Associate.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store)
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers
• Completing special assignments and other tasks as assigned

Essential Qualifications

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred

• 1-2 years of experience in a pharmacy or retail environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and accuracy
• Ability to lift up to 25 pounds and stand for long periods of time
• Basic math skills and ability to handle cash and operate a cash register
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

* 2+ years of experience in a pharmacy or retail environment

• Pharmacy technician certification (PTCB) or state required certification/registration
• Experience with pharmacy systems and software
• Knowledge of pharmacy laws and regulations
• Experience with customer service and conflict resolution
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic math skills and ability to handle cash and operate a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to resolve conflicts
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* Opportunities for career advancement and professional growth

• Comprehensive training and development programs
• Competitive salary and benefits package
• Opportunities for continuing education and professional development
• Collaborative and supportive work environment

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced environment that requires flexibility and adaptability

• Our team is committed to delivering exceptional patient care and customer service
• We value diversity and inclusion and strive to create a welcoming and inclusive work environment
• arenaflex is committed to providing a safe and healthy work environment for all employees
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Comprehensive training and development programs
• Opportunities for continuing education and professional development
• Collaborative and supportive work environment
• Flexible scheduling and work-life balance
• Paid time off and holidays
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Employee discounts and perks

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and competencies, and advance your career in a supportive and collaborative work environment. Apply now to join our team and start your career at arenaflex! Apply for this job