Director, Category Development - Non Foods, Customer Experience (Remote)

Join arenaflex, a subsidiary of Compass Group PLC, as we revolutionize the procurement and supply chain solutions industry. Are you a seasoned leader with a passion for driving business growth and customer satisfaction? Do you have a knack for developing strategic plans and building strong relationships with clients and suppliers? If so, we invite you to apply for the Director, Category Development - Non Foods, Customer Experience role at arenaflex. As a key member of our team, you will play a critical role in shaping the future of our non-foods category and delivering exceptional customer experiences.

About arenaflex

arenaflex is the industry leader in procurement and supply chain solutions, serving clients across various industries, including Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming. As a subsidiary of Compass Group PLC, the 6th largest company in the world, we pride ourselves on our ability to source and provide a wide range of products and services that help our customers run their businesses more efficiently and cost-effectively. Our commitment to innovation, customer satisfaction, and community involvement sets us apart from the competition.

Why Join arenaflex?

At arenaflex, we believe in creating a work environment that is open, modern, and flexible. We encourage innovation, debate, and game-changing ideas, and we seek out talented individuals who share our values. Our benefits and PTO offerings are strong, and our compensation packages are competitive. We are constantly growing, and we want our associates' careers to grow along with us.

Our Value System: People FIRST

At arenaflex, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability, and Transparency. People FIRST is the foundation for everything we do, and it guides our interactions with clients, business partners, and fellow associates.

Job Summary

This is a new position that requires a seasoned leader to become a valued and trusted partner to our customers as they create and build solutions for the customer experience in the non-foods area. The Director will listen to customers, visit sites, build trust, and work hand-in-hand with our customers on solutions in the designated non-foods categories that are essential to room management, restaurant experiences, and common space curation.

Key Responsibilities

* Develop a strategy for customers, mapping out the current landscape and defining an improvement plan for the near, mid, and long-term to stimulate interest from and engagement with customers for assortments needed for our 3rd party members.

• Work directly with customers to implement programs and increase contract utilization volume.
• Provide insights to cross-functional partners, including account management, sales, category, and sourcing teams, to grow category.
• Develop and maintain senior stakeholder business relationships to build and win internal and external support for the benefit of the business.
• Implement and track category utilization and growth initiatives to help drive key business strategies.
• Maintain a robust understanding of trends in the customer experience space.
• Leverage market insights and data to ensure competitive market pricing/cost/value/innovation.
• Create, prioritize, and plan a pipeline of opportunities to deliver saving objectives.
• Engage with facilities management leadership in our customer base to build trust and gain insights.
• Partner and collaborate with suppliers and customers to provide growth and implementation experiences for all parties.
• Prioritize constant engagement with key customers to expand the portfolio.
• Drive preferred supplier growth.

Requirements

* Bachelor's degree or equivalent work experience required; MBA preferred.

• Minimum of 8 years' experience in procurement or category development, with 6 years' experience leading a team of direct reports.
• Work in a related category, with hotel, commercial project management, or resort experience preferred.
• Superior presentation and influencing skills with an ability to liaise at all levels.
• Exceptional customer service and client relationship management.
• A leader in cross-functional collaboration, leveraging category management, sourcing, distribution, and consumer insights to build unrivalled client value.
• Proven record in developing strategic business plans and managing cross-functional projects.
• Strong business acumen and analytical abilities.
• Ability to negotiate and build relationships at senior levels.
• Ability to collaborate with customers and represent their needs to the organization and suppliers.
• High proficiency level with MS Excel, Word, and PowerPoint.
• Contract management, Project management, or Consulting services experience is a plus.
• Travel up to 50% annually.

What We Offer

* Competitive salary range: $140,000-$160,000 (commensurate with experience) + bonus opportunity.

• Comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and results-driven leader with a passion for customer satisfaction and business growth, we encourage you to apply for the Director, Category Development - Non Foods, Customer Experience role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Apply for this job