Experienced Tier 1 Support Specialist (Remote - Customer Service) – Accelerate Speed to Care with arenaflex

At arenaflex, we're revolutionizing the way healthcare professionals communicate and collaborate to deliver exceptional patient care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and improving patient outcomes. We're now seeking a talented and dedicated Tier 1 Support Specialist to join our growing team of customer support professionals.

About arenaflex

arenaflex is a fast-growing company that has been recognized as one of the fastest-growing private companies in America by the Inc. 5000 list. With an impressive 88% growth rate over the past three years, we're expanding our team to meet the increasing demand for our innovative solutions. Our mission is to optimize provider schedules and dynamically route messages to the right person at the right time, advancing patient care and clinical workflows.

Join the arenaflex Team

By joining arenaflex, you'll have the unique opportunity to be part of a dynamic team that's making a real difference in the lives of patients and healthcare professionals. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals who share our commitment to excellence.

Position Overview

We're seeking a talented and dedicated Tier 1 Support Specialist to join our 24/7/365 support team. As a Support Specialist, you'll be responsible for supporting and delighting arenaflex's end users – physicians, nurses, and system administrators. You'll provide general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

Key Responsibilities

* Field incoming client communications via phone, chat, and our online customer portal

• Help end-users administer their arenaflex applications
• Train end users on how best to use arenaflex's phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues

Who We're Looking For

* Strong technical aptitude

• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Ability to work some holidays and one weekend day
• Willingness and excitement to work evenings or overnights and/or weekends

What We Offer

* Competitive hourly rate of $19/hour

• Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one
• 401K plan with match and immediate vesting
• 17 company holidays, 2 floating holidays, and competitive paid time off policy
• Internal advancement opportunities
• Remote-first work environment
• Opportunities for professional growth and development

Work Environment and Culture

arenaflex is a remote-first company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer service and support, and we're committed to creating a positive and inclusive work environment. We're proud to be an Equal Opportunity Employer and invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Benefits and Perks

* Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one

• 401K plan with match and immediate vesting
• 17 company holidays, 2 floating holidays, and competitive paid time off policy
• Internal advancement opportunities
• Remote-first work environment
• Opportunities for professional growth and development

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations. We're committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.

Apply Now

Don't miss out on this exciting opportunity to join the arenaflex team! Apply now to become a Tier 1 Support Specialist and be part of a dynamic team that's making a real difference in the lives of patients and healthcare professionals. Apply for this job