Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)
At arenaflex, we're dedicated to providing exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products, outstanding customer care, and a supportive work environment that fosters growth and development. We're seeking a compassionate and detail-oriented Patient Care Customer Service Representative to join our team in Murray, KY. In this role, you'll be responsible for contacting patients regarding equipment delivery, taking orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional patient care and have a strong customer service background, we encourage you to apply.
Job Information
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Pay:
$16/hour plus a Quarterly Bonus opportunity
Work Arrangement:
100% Remote Work from Home, day one of employment
Location:
Must live in the US and within 60 miles of any arenaflex location
Schedule:
Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process.
Essential Duties and Responsibilities
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- Education and/or Experience:
+ High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background
- Skills, Knowledge and Abilities:
+ Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications; Word and Excel
- Office equipment; fax machine, copier, printer, phone, and computer/tablet
- Understanding use of all applicable home medical equipment and supplies
arenaflex Information
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Benefits:
+ 401(k) + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. If you're passionate about delivering exceptional patient care and have a strong customer service background, we encourage you to apply. Join our team at arenaflex and make a difference in the lives of our patients.
How to Apply
To apply for this exciting opportunity, please submit your resume and cover letter through our online application portal. We appreciate your interest in arenaflex and look forward to reviewing your application. Apply Now! Apply for this job