Associate Customer Care Professional, Credit Union (Remote)

At arenaflex, we're dedicated to helping people achieve financial clarity and live balanced, generous lives. As a membership-owned fraternal organization and holistic financial services provider, we're committed to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. We're seeking an experienced and customer-focused Associate Customer Care Professional to join our team. As a key member of our Bank Call Center, you'll provide unparalleled service to members, prospects, and arenaflex affiliates, handling a variety of account servicing needs and making product recommendations based on the assessment of those needs.

Job Responsibilities and Duties

As an Associate Customer Care Professional, you'll be responsible for:

• Handling sensitive telephone communications with callers, which may include highly confidential information and influencing behavior through verbal communication to ensure high levels of customer satisfaction.
• Managing member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
• Opening new accounts for new and existing members.
• Proactively seeking opportunities to identify service and product needs as a way to leverage contact with supporting sales teams.
• Educating callers on benefits, features, and applicable solutions to promote first-call resolution.
• Responsible for keeping current on product offerings, new marketing pieces, and changes to policies/procedures.
• Processing financial transactions efficiently and accurately.

Essential Qualifications

To be successful in this role, you'll need:

• A high school diploma (college degree preferred)
• 1-3 years of prior customer service or financial service industry experience
• Sales experience preferred
• Proficient in a variety of mainframe and PC-based applications in a multi-tasking environment
• Excellent interpersonal skills, as well as verbal and written communication skills
• Ability to thrive in a fast-paced, intense environment with potential for stress
• Fosters teamwork and collaboration

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a call center environment
• Knowledge of financial products and services
• Familiarity with arenaflex's products and services

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere across the United States. arenaflex is committed to providing a supportive and inclusive work environment that fosters collaboration, creativity, and growth. Our team is passionate about helping people achieve financial clarity and live balanced, generous lives.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping you grow and develop your skills and knowledge. As an Associate Customer Care Professional, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and career growth
• A comprehensive benefits package, including medical, dental, and vision insurance, health savings account, flexible spending account, 401(k), pension, life and accidental death and dismemberment insurance, disability insurance, supplemental protection insurance, 20 days of Paid Time Off each year, Sick and Safe Time, 10 paid company holidays, Volunteer Time Off, paid parental leave, EAP, well-being benefits, and other employee benefits.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $16.77 - $22.68 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors, including location, relevant experience, skills, and knowledge, business needs, market demand, and other factors arenaflex deems important.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.

How to Apply

If you're passionate about helping people achieve financial clarity and live balanced, generous lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job