Experienced Bi-Lingual Customer Service Coordinator for Food Manufacturing Industry

At arenaflex, we're on a mission to revolutionize the food manufacturing industry with our commitment to quality, integrity, and authenticity. As the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States, we're poised for continued growth and expansion. Our leadership position among the Hispanic population nationwide is a testament to our dedication to serving the diverse needs of our customers. As a family-owned company, we're passionate about creating a rewarding environment where our teammates can thrive and grow their careers. We're seeking an experienced Bi-Lingual Customer Service Coordinator to join our team, who embodies our core values of Family, Quality, Integrity, and Authenticity. If you're a motivated, resourceful, and determined individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a leading food manufacturing company that's been serving the United States for over 48 years. Our commitment to quality, integrity, and authenticity has earned us a reputation as a trusted brand among Hispanic consumers nationwide. With a strong focus on innovation, resourcefulness, and customer satisfaction, we're poised for continued growth and expansion.

Job Summary

The Bi-Lingual Customer Service Coordinator will play a critical role in ensuring the timely and accurate delivery of products to our customers. This role requires attention to detail, problem-solving skills, and the ability to work collaboratively with various departments to ensure customer satisfaction. As a Bi-Lingual Customer Service Coordinator, you'll be responsible for managing customer orders, resolving inquiries and complaints, and providing exceptional customer service to our customers.

Key Responsibilities

* Processing Orders/Order Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.

• Daily Customer Interactions: Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
• Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Work with the logistics team to ensure the timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

* Bi-Lingual (Spanish): Required

• Food Manufacturing: Required
• Bachelor's Degree: Required
• 5+ years of Customer Service experience: Required
• Experience as a Customer Account Manager: Required
• Experience supporting and communicating cross-functionally: Required
• Experience with documentation of all customer interactions, especially complaints: Required
• Experience with PO's & invoicing PO's: Required
• Proficient in Excel, ERP's, and complaints platform, D365 preferred: Required
• Experience with B2B or B2B & B2C clients preferred: Preferred

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment: Preferred

• Knowledge of food manufacturing industry: Preferred
• Certifications in customer service or quality assurance: Preferred

What We Offer

* Competitive salary and benefits package: arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

• Opportunities for career growth and development: arenaflex is committed to helping our teammates grow and develop their careers, with opportunities for advancement and professional development.
• Collaborative and dynamic work environment: arenaflex is a family-owned company that values collaboration, innovation, and customer satisfaction. Our work environment is dynamic, fast-paced, and rewarding.
• Recognition and rewards: arenaflex recognizes and rewards our teammates for their hard work and dedication, with opportunities for bonuses, promotions, and recognition.

How to Apply

If you're a motivated, resourceful, and determined individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply for this job