Customer Care Professional - Platinum
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Care Professional - Platinum, you'll be at the forefront of this mission, providing world-class service to our valued customers while growing your skills and career in a dynamic and supportive environment.
Join the arenaflex Team
Arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our team is comprised of talented individuals from diverse backgrounds who share a passion for delivering exceptional customer experiences. As a Customer Care Professional - Platinum, you'll be part of a collaborative and inclusive team that values creativity, empathy, and a customer-first mentality.
Role & Responsibilities
As a Customer Care Professional - Platinum, you'll be responsible for delivering extraordinary service to our customers, providing personalized solutions to their needs, and driving customer loyalty through exceptional listening, consultative relationship building, and resourcefulness. Your key responsibilities will include:
- Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality
- Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our products and services
- Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
- Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
- Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
- Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics
Minimum Qualifications
To be successful in this role, you'll need to possess the following minimum qualifications:
- Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
- Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
- Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Driven to please by providing the ultimate experience for our customers on every interaction
- Timeliness and reliability
Preferred Skills
While not required, the following preferred skills will make you a strong candidate for this role:
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
- Customer service and consultative sales environment experience preferred
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
Additional Requirements
As a Customer Care Professional - Platinum, you'll need to be flexible and adaptable, with the ability to work a variety of shifts, including weekends. You'll also need to be comfortable working in a hybrid environment, with a combination of in-office and virtual days.
Compensation & Benefits
As a valued member of the arenaflex team, you'll be rewarded with a competitive hourly rate, plus bonus and benefits. Our compensation package includes:
- $20.00 to $22.25 hourly + bonus + benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment & Culture
At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to providing the support and resources you need to succeed in your role.
Equal Opportunity Employer
Arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now
If you're passionate about delivering exceptional customer experiences and growing your skills and career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join the arenaflex team. Apply Job! Apply for this job