Experienced Healthcare Patient Customer Service Representative – Revenue Cycle Management

At arenaflex, we're dedicated to revolutionizing the world of Revenue Cycle Management by providing exceptional customer service and innovative solutions to our clients. As a leader in reliable, customer service-based revenue cycle management services, we're committed to fostering a corporate culture of excellence and trust among our clients and employees. In 2008, we embarked on a mission to transform the industry by leveraging our decades of experience and expertise in medical billing and collections. We've since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. Our proprietary technology has enabled us to further improve our client experience and overall financial performance. With an impressive client satisfaction history, managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we're rapidly growing and seeking the right candidate to join our team as a Healthcare Patient Customer Service Representative.

About the Role:

As a Healthcare Patient Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional customer service to our patients and clients. Your primary responsibilities will include:

• Answering patient calls regarding EOBs and researching balances
• Managing patient refunds
• Processing patient payments

Requirements:

To succeed in this role, you'll need:

• A minimum of one year of experience in medical billing and collections
• Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare
• A thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients
• Consistently demonstrate extensive attention to detail, organization, and multi-tasking skills
• Ability to provide a positive customer service experience to clients, guests, and patients
• Self-motivated, multitasking, and a team player

Essential Qualifications:

* High school diploma or equivalent required

• Associate's or Bachelor's degree in a related field (e.g., healthcare administration, business administration) preferred
• Proficiency in medical billing software and systems (e.g., Epic, Cerner)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities

Preferred Qualifications:

* Experience working in a healthcare setting or revenue cycle management company

• Knowledge of HIPAA regulations and compliance
• Familiarity with electronic health records (EHRs) and practice management systems (PMS)
• Certification in medical billing or a related field (e.g., CPC, CCS-P)

Skills and Competencies:

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks effectively
• Self-motivation and a team-oriented approach
• Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)
• Familiarity with customer relationship management (CRM) software

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in our staff and providing opportunities for growth and development. As a Healthcare Patient Customer Service Representative, you'll have access to:

• Ongoing training and professional development programs
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and promotion
• A supportive and collaborative work environment

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of trust, respect, and open communication. We value our employees' contributions and recognize their hard work and dedication.

Compensation, Perks, and Benefits:

We offer a competitive wage and salary, as well as a range of benefits and perks, including:

• Paid time off (PTO)
• Health insurance
• Dental insurance
• Life insurance
• Employee recognition plan
• Opportunities for professional development and growth

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Join our team at arenaflex and be part of a dynamic and growing organization that's committed to revolutionizing the world of Revenue Cycle Management. Apply for this job