Experienced Customer Service Representative (Contract) – Healthcare Industry Expert
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. By doing so, we're creating a healthcare system where patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. As a rapidly growing company backed by top-tier venture capital firms, we're seeking an experienced Contract Customer Service Representative to join our team and help us achieve our mission.
About the Role
As a Contract Customer Service Representative at arenaflex, you'll be the voice of our company, engaging with our members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role requires a passion for helping people, a proactive problem-solving approach, and a commitment to delivering exceptional service via phone, chat, and email. You'll become an expert on our product, operations, and the needs of our members, ensuring that you're equipped to provide personalized support and guidance.
Responsibilities
As a Contract Customer Service Representative, your key responsibilities will include:
- Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, as well as finding the right provider for their needs
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
- Managing and organizing your workload using our platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining a detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve our solution
Candidate Profile
We're looking for a candidate who is passionate about helping people solve their problems, with a creative and empathetic approach. You should have:
- Experience working in a customer-facing environment, with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
- A desire to be part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hardwire if needed strongly preferred)
- A bachelor's degree is preferred but not required
Work Environment and Culture
As a Contract Customer Service Representative at arenaflex, you'll be part of a dynamic and growing team that values diversity, equity, and inclusion. We're committed to providing a work environment that's inclusive, supportive, and empowering. You'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the healthcare industry.
Compensation and Benefits
We offer a competitive compensation package, including a non-negotiable salary range of $17-19/hour. Individual compensation will depend on a variety of factors, including qualifications, skills, and applicable laws. We also offer a range of benefits, including:
- Comprehensive health insurance
- 401(k) matching program
- Flexible paid time off
- Professional development opportunities
- A dynamic and supportive work environment
How to Apply
If you're passionate about helping people and committed to delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to reviewing your application and discussing this opportunity further.
Equal Employment Opportunity
arenaflex is proud to be an Equal Employment Opportunity employer, committed to diversity, equity, and inclusion in the workplace. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Beware of Job Scam Fraudsters
arenaflex is committed to protecting our candidates from job scam fraudsters. Our recruiters use arenaflex.com email addresses exclusively, and we do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, or ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Now! Apply for this job