Experienced Customer Support Representative – Delivering Exceptional Experiences for arenaflex Clients and Candidates

At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge text-enabled end-to-end talent experience platform, which includes video interviewing, assessments, and conversational AI, has hosted over 30 million video interviews and 200 million chat-based candidate engagements for more than 800 pioneering customers worldwide. We're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed. As a Customer Support Representative at arenaflex, you'll be the front-line of our experience for interviewing candidates and customers alike. You'll exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Representatives have an open and positive attitude, allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession. About the Role We're seeking an experienced Customer Support Representative to join our award-winning team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences through phone, chat, and email. You'll work closely with our clients and candidates to resolve issues, provide support, and offer guidance on our innovative platform. Key Responsibilities * Resolve customer and candidate issues via phone, email, and chat * Complete projects assigned by the support manager * Identify, research, and resolve customer issues using the arenaflex system * Follow-up on customer inquiries not immediately resolved * Complete call logs and reports * Recognize, document, and alert the supervisor of trends/ issues in customer calls * Recommend process improvements * Nights or weekend hours might be required depending on shift * Be an expert in the arenaflex platform and help our customers and their candidates understand the value of our technology * Document and manage your cases for each Support interaction you have * Recognize, document, and alert leadership of trends in contacts and ongoing issues * Identify and communicate support process and product improvements * Delight each of your contacts with positive and encouraging interactions Qualifications * Excellent interpersonal communication skills * Positive attitude and drive to always be improving * Expert reading and writing skills * Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems * 2+ years experience in a customer service role; experience in a technical support role is a plus * Strong problem-solving skills and ability to be resourceful * Experience with Salesforce or another CRM preferred * Experience communicating with customers preferred * Flexible schedule (we provide 24/7 customer support) * Requires US Citizenship to work in this position Why Join arenaflex? * Competitive hourly rate of $18.25 * Opportunity to grow within the business * Collaborative and inclusive work environment * Comprehensive training and development programs * Flexible scheduling to accommodate your needs * Recognition and rewards for outstanding performance * Access to cutting-edge technology and innovative solutions * Opportunities to work with a diverse range of clients and candidates What We Offer * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements to accommodate your needs * Access to professional development opportunities and training programs * Recognition and rewards for outstanding performance * Collaborative and inclusive work environment Equal Opportunity Employer arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Join Our Team If you're passionate about delivering exceptional customer experiences and have a drive to always be improving, we want to hear from you! Apply now to become a part of our award-winning team at arenaflex.

How to Apply

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Location

arenaflex is currently hiring in the following states: AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OK, PA, SC, TN, TX, UT, WI.

About arenaflex

arenaflex is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI.

Why arenaflex?

arenaflex is committed to developing fair and objective hiring solutions that help our customers and their candidates succeed. We're passionate about delivering exceptional customer experiences and strive to always be improving.

Equal Opportunity Employer

arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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