Experienced Medical Customer Service Representative (Remote) – Medical Billing and Claims Investigation

At arenaflex, we're dedicated to providing exceptional customer service to our patients while navigating the complexities of medical billing and claims investigation. As a Medical Customer Service Representative, you'll play a vital role in helping patients understand their financial responsibilities, resolving outstanding balances, and providing support in a fast-paced call center environment. If you're a goal-driven, hard-working individual with excellent communication skills and a passion for the medical industry, we invite you to join our team!

About arenaflex

arenaflex is a leading provider of medical billing and claims investigation services, committed to delivering high-quality solutions to our clients. Our team is passionate about making a positive impact on the lives of our patients, and we're seeking like-minded individuals to join our ranks. With a focus on innovation, integrity, and customer satisfaction, we're dedicated to creating a supportive and inclusive work environment that fosters growth and development.

Key Responsibilities

As a Medical Customer Service Representative, you'll be responsible for:

• Helping patients understand their financial responsibilities in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances, including:

+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems

• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Essential Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• A willingness to submit for a background check
• High integrity and excellent interpersonal, verbal, and written communication skills
• Ability to work successfully in a fast-paced environment
• Strong organizational and problem-solving skills
• Excellent customer service skills, including the ability to handle escalated situations
• Strong attention to detail and data management skills

Preferred Qualifications

While not required, the following qualifications will make you a strong candidate:

• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
• Experience with medical billing/claims processing
• Proficiency in PC-based applications (Microsoft Outlook, Word, and Excel)
• Time management and sound decision-making skills
• Positive attitude and ability to demonstrate teamwork
• Strong organizational and problem-solving skills

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. As a Medical Customer Service Representative, you'll enjoy:

• Full comprehensive Paid Training Program (3+ weeks)
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer-paid life insurance and long-term disability
• Internal company growth and opportunities for advancement
• Steady work schedule

Why Join arenaflex?

As a Medical Customer Service Representative at arenaflex, you'll have the opportunity to:

• Make a positive impact on the lives of our patients
• Develop your skills and knowledge in medical billing and claims investigation
• Work in a fast-paced and dynamic environment with a supportive team
• Enjoy a comprehensive benefits package and competitive compensation
• Pursue internal growth opportunities and career advancement

How to Apply

If you're a motivated and customer-focused individual with a passion for the medical industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.

Job Type

Full-time

Pay

$15.00 - $17.00 per hour

Education

High School or better

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