Lead Customer Service Representative – Delivering Exceptional Experiences at arenaflex

Join the arenaflex Team and Make a Lasting Impact on the Lives of Students, Faculty, and Staff At arenaflex, we're passionate about creating the best possible experience for our students, faculty, and staff. As a Lead Customer Service Representative, you'll play a vital role in delivering exceptional service and support to our community. If you're a customer service enthusiast with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative organization that's dedicated to making a difference in the lives of our students, faculty, and staff. With a strong commitment to excellence, diversity, equity, and inclusion, we strive to create a welcoming and inclusive environment that fosters growth, learning, and success. Our six central business units – USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum – work together to create a seamless and exceptional experience for our community.

The Opportunity

As a Lead Customer Service Representative, you'll be the first point of contact for our students, faculty, staff, parents, and guests. You'll take pride in providing outstanding customer service, resolving problems, and exceeding expectations. Our team is dedicated to maintaining a positive and friendly work environment, so we can always greet our guests with a smile. If you enjoy interacting with and helping others, join us today!

Key Responsibilities

* Provide exceptional customer service to students, faculty, staff, and external customers, meeting their needs, offering options, and resolving problems in a timely and professional manner.

• Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.
• Identify and prioritize problems and issues related to service area, perform research, offer solutions, options, and strategies, and refer to appropriate person or department as needed.
• Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports.
• Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues.
• Interpret terms and conditions of contracts, authorize change/exceptions to contract terms, generate contracts or forms for distribution.
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork, maintaining quality/quantity standards.
• Represent department to students, parents, faculty, administrators, staff, and other outside customers, and may act as representative for department at internal committee meetings.
• Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, and ensure timely completion of department's work.
• Notifies appropriate personnel in the event of an emergency, maintains complete and accurate records of all student-or staff-related safety incidents.
• Provides services including processing and delivery of mail and packages, receives key deposits, issues keys, and maintains and balances a cash drawer on a daily basis.
• Composes memos and letters based on knowledge of departmental and University policies and procedures, compiles statistical reports and studies as requested.

Essential Qualifications

* Minimum Education: High School or equivalent

• Minimum Experience: 1 year
• Minimum Field of Expertise: Customer Service
• Valid CA driver's license required
• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System
• A copy of DMV record will be required as a final condition of employment

Preferred Qualifications

* Preferred Education: Bachelor's Degree

• Preferred Experience: 2 years
• Preferred Field of Expertise: Student counseling, customer service

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:

• Competitive hourly rate range: $18.93 - $24.69
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• A commitment to work-life balance and employee well-being

Join the arenaflex Team Today!

If you're a customer service enthusiast with a passion for helping others, we want to hear from you! Apply now to become a Lead Customer Service Representative at arenaflex and join a team that's dedicated to making a difference in the lives of our students, faculty, and staff.

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