Experienced Customer Service Representative - Overnight (WFH Illinois) - Mount Prospect, IL

Join arenaflex's Inbound Pharmacy Service Team and Make a Difference in Patients' Lives

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment and enjoy helping others? If so, we invite you to join arenaflex's Inbound Pharmacy Service team as a Customer Service Representative - Overnight (WFH Illinois) in Mount Prospect, IL.

About arenaflex

arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we're committed to making a difference in the lives of our patients and customers.

Job Summary

We're seeking experienced Customer Service Representatives to join our Inbound Pharmacy Service team, working overnight shifts from home in Illinois. As a Customer Service Representative, you'll play a critical role in ensuring timely delivery of life-sustaining medications to our specialty patients. Your skills and knowledge will help resolve patients' questions and concerns, providing empathy and excellent customer service.

Key Responsibilities

* Handle high-volume calls from patients, resolving prescription refills, order status, and insurance coverage issues

• Provide exceptional customer service, responding to patients' needs and concerns in a timely and professional manner
• Collaborate with internal teams to resolve complex issues and ensure seamless patient care
• Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction
• Participate in ongoing training and development to enhance skills and knowledge

Training Schedule

* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule)

• Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am EST (8-hour shifts will be assigned to you 5 days a week within this time frame)

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour

• Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

* 1+ year of customer service experience

• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, prescriptions

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Career Growth Opportunities

* arenaflex offers incredible advancement opportunities, allowing you to grow within the pharmacy or move to another role within the company

• Our training and development programs will help you enhance your skills and knowledge, setting you up for success in your career

Work Environment and Company Culture

* arenaflex is committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day

• Our high-energy culture is passionate about providing excellent customer service with empathy, while resolving patients' questions on the first call
• We strive to create a work environment that is empowering, innovative, and supportive of our colleagues' growth and development

Compensation, Perks, and Benefits

* Competitive pay range ($17.02 to $27.16 per hour)

• Ongoing training and development opportunities
• Career growth opportunities within the company
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible scheduling and work-from-home options

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].

Equal Opportunity Employer

arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job