Experienced Customer Service Specialist - Consumer Banking - Amherst NY

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist in our Consumer Banking team, you'll play a vital role in shaping the future of banking and financial services. If you're passionate about helping others, thrive in fast-paced environments, and are eager to learn and grow with a talented and supportive team, we want to hear from you.

About arenaflex

arenaflex is a leading financial services company that's committed to building a diverse, equitable, and inclusive culture. Our Contact Center team is a dynamic and engaged group of professionals who share a common goal: to provide exceptional customer experiences that make a lasting impact. With a strong focus on employee development, we offer a range of opportunities for growth and learning, from specialized training programs to performance-based rewards.

What You'll Get from This Opportunity

As a Customer Service Specialist with arenaflex, you'll enjoy a range of benefits that will help you grow both personally and professionally. Some of the perks include:

• Competitive pay and unique benefits, including 401(k) matching, generous PTO, fitness and tuition reimbursement, and more
• Valuable financial services experience that will translate to career advancement opportunities
• Paid job training and access to a library of specialized professional development and training courses
• Shift differentials available
• Performance-based rewards
• Variety - every day is different!

Essential Job Functions

As a Customer Service Specialist, you'll be responsible for:

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
• Receiving inbound calls from consumer clients in a fast-paced environment (in some cases, taking back-to-back calls)
• Answering client questions, problem-solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture
• Providing technical support for arenaflex's online products and services (PC, mobile, and tablets)
• Collaborating with a wide range of arenaflex Teammates to help solve client challenges
• Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office)
• Complies with all arenaflex policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of arenaflex's clients and arenaflex

Required Qualifications

To be successful in this role, you'll need:

• 1-2 years client service experience
• High school diploma/GED
• Demonstrated success in problem resolution, multi-tasking, and attention to detail
• Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites, and mobile applications while speaking to clients
• Strong interpersonal, verbal, and written communication skills
• Flexibility, empathy, and patience to work in a fast-paced, high-volume call center
• Ability to read and follow call center "scripts" when handling different scenarios
• Schedule flexibility - The hours for the position can change based on business need. In addition, there is a shift bid process for all Teammates that occurs two times (performance-based schedule options) per year which could result in a schedule change

Preferred Qualifications

While not required, previous experience working in a remote/work-from-home environment is a plus.

Mobile Requirements

To ensure a seamless and professional experience for our clients, you'll need:

• Hard-wired high-speed internet speed - Minimum of 50 MBPS download
• Dedicated home office space
• Distraction and noise-free background - we want clients to have the same professional experience that they would have speaking to a Teammate working onsite

What It's Like to Work with Us

At arenaflex, we're a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs, and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $19 to $21 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible.

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable, and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected category.

Qualified Individuals with Disabilities or Disabled Veterans

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

Apply Now!

If you're ready to join a dynamic and supportive team that's passionate about delivering exceptional customer experiences, click here to apply: Apply Job! Apply for this job