Experienced Bilingual Customer Service Representative – Remote (New Mexico Residents) – Deliver Exceptional Customer Experiences with arenaflex
Experienced Bilingual Customer Service Representative – Remote (New Mexico Residents) – Deliver Exceptional Customer Experiences with arenaflex
Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote career opportunity? Do you possess excellent communication skills, both written and verbal, in Spanish and English? If so, we invite you to join arenaflex as a Bilingual Customer Service Representative, working from the comfort of your own home. As a valued member of our team, you will play a vital role in delivering exceptional customer experiences, resolving routine problems, and providing support for our clients' products and services.
About arenaflex
arenaflex is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a diverse team from 70+ countries, we are united as "game-changers" who contribute and support each other's success and well-being.
Career Growth and Personal Development
This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from home. We will provide you with all the training, technologies, and continuing support you need to succeed. At arenaflex, there is real career and personal growth potential, with about 80% of our managers and leaders having been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Key Responsibilities
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Your Qualifications
To succeed in this role, you will need:
- The ability to read, write, and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in it for you?
At arenaflex, we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. We'll invest in you to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- Paid training and performance-based incentives
- Starting wage between $15.00/hr - $25.00/hr
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the best version of you!
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Additional Information
* Location: USA, NM, Work-at-Home
* Language Requirements: Bilingual (Spanish and English)
* Time Type: Full time
* Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
* Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
* Where Job May be Performed: Currently, this position may be performed only in the states listed here.
Equal Opportunity/Affirmative Action Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation, please click here.
If you wish to review the Affirmative Action Plan, please click here.
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