Experienced Customer Service Representative – Remote Opportunity with arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join our winning team at arenaflex, a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America.

About arenaflex

arenaflex is a dynamic organization that prioritizes employee well-being, community engagement, and innovation. We're committed to creating a culture that fosters collaboration, trust, and growth. Our team members are the backbone of our success, and we're dedicated to providing them with the tools, resources, and support needed to excel in their roles.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional experiences to our customers. Your day will be filled with:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout all calls
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements

To succeed in this role, you'll need:

• High school diploma, some college preferred
• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package, including:

• Competitive compensation package that includes an annual bonus and merit increase
• Top-notch health benefits: we offer best-in-class health, dental, vision, and supplemental plans
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs so employees can improve their knowledge and skills
• Paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!

Our Culture

We're proud of our culture, which is built on the following values:

• Winning: We strive for excellence in everything we do.
• Trust: We trust each other to do our best and make decisions that benefit the team.
• Listening: We listen to each other and our customers to understand their needs and concerns.
• Collaborative Innovation: We work together to find creative solutions to complex problems.
• Positive Teamwork: We support and encourage each other to achieve our goals.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! We look forward to welcoming you to our team! Apply for this job