Experienced Customer Service & Sales Representative – Industrial Supply Expert

At arenaflex, we're a family-owned, third-generation industrial supply company that has been serving our clients for over 45 years. Our mission is to provide top-notch products and exceptional customer service to our valued customers. We're now seeking an exceptional Customer Service & Sales Representative to join our team and help us continue to deliver outstanding results!

About arenaflex

arenaflex is a leading industrial supply company that has been a trusted partner to our clients for decades. We pride ourselves on our commitment to customer satisfaction, quality products, and exceptional service. Our team is dedicated to helping our customers find the right solutions for their industrial needs, and we're passionate about building long-term relationships with our clients.

Job Description

As a Customer Service & Sales Representative at arenaflex, you will be the face of our company, providing exceptional customer service and support to our clients. You will be responsible for managing high-volume calls and emails, processing orders, and communicating with vendors to ensure timely delivery of products. Your excellent communication skills, attention to detail, and proactive work ethic will make you an invaluable asset to our team.

Main Job Duties

* Manage and assign emails to ensure timely response to customer inquiries

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy
• Enter tracking numbers into ERP and eCommerce websites to ensure seamless order tracking
• Manage high-volume phone calls from customers and vendors, providing friendly and efficient service
• Provide verbal and email quotes to customers, ensuring accurate and timely responses
• Communicate with vendors to confirm price and availability of products
• Process orders with vendors and confirm order acknowledgments to ensure timely delivery
• Keep track of backorders and follow up with vendors and customers with ship dates
• Prepare and reconcile monthly payments to vendors, ensuring accuracy and timeliness
• Keep track of past-due invoices and follow up with customers to ensure prompt payment

Skills and Qualifications

* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors

• Highly detail-oriented, with a strong focus on accuracy and attention to detail
• Proactive work ethic and communication, with the ability to work independently and as part of a team
• High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation, with a strong focus on data security and integrity
• Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility

Requirements

* E-commerce/Support & Sales experience: 3 years (Required)

• A reliable and fast internet connection is required for this position, with the ability to work from home or in our office

Benefits and Compensation

* Competitive salary: $22 - $24 per hour

• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch, annual raises, and annual bonuses
• Comprehensive health insurance, including medical, dental, and vision coverage
• 401(k) matching, with a company match of 5%
• Paid time off, including vacation, sick leave, and personal days
• Parental leave, with a minimum of 12 weeks of paid leave
• Work from home, with a flexible schedule and the ability to work remotely
• Equipment provided, including a computer, phone, and other necessary tools

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional development

• We offer regular training and development programs, including workshops, webinars, and conferences
• We encourage our employees to take ownership of their learning and development, with a focus on continuous improvement and innovation

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a focus on teamwork and collaboration

• We value diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all employees
• We prioritize work-life balance, with a flexible schedule and the ability to work remotely
• We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off

How to Apply

If you're a motivated and customer-focused individual with a passion for industrial supply and exceptional customer service, we encourage you to apply for this exciting opportunity! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Now! Apply for this job