Fraud Investigator II

Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY. Some of our Benefits/Perks:

• Remote/Work From Home Available
• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Professional Development Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

The Fraud Investigator II role is focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives. This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns. Emphasis is placed on daily review of predictive reports and taking appropriate actions on accounts. Other duties include participation in Fraud Team area-related projects and training/education of credit union members and employees on fraud related topics.

Qualifications

REQUIRED SKILLS/EXPERIENCE:

• Associates Degree preferred; high school diploma or equivalent required.
• 12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.

PHYSICAL DEMANDS

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

WORK ENVIRONMENT

• Primarily work from home setting.
• Sedentary role.
• Travel to other branches or locations required as needed.

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