Experienced Worklife Customer Support Associate - Employee Assistance Program (Mon-Fri 9:00AM-6:00PM PST)

Join arenaflex, a leading healthcare company, in transforming the way we deliver human-centric healthcare. At arenaflex, we're committed to making healthcare more personal, convenient, and affordable for everyone. As a Worklife Customer Support Associate - Employee Assistance Program, you'll play a vital role in supporting our employees and their families through life's challenges.

About arenaflex

arenaflex is a dynamic and innovative healthcare company that's dedicated to putting our heart into every moment of our customers' health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. With a strong brand identity and a commitment to our Heart At Work Behaviors, we strive to create a culture that empowers our employees to transform our organization and accelerate innovation.

Role Overview

As a Worklife Customer Support Associate - Employee Assistance Program, you'll be responsible for coordinating Worklife, employee assistance, and management consultant resources. You'll review members' needs and communicate relevant services and resources to support organizational objectives. This role requires strong customer service skills, problem-solving abilities, and attention to detail.

Key Responsibilities

* Executes routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.

• Follows area protocols, standards, and policies to provide effective and timely support.
• Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case.
• Responds to member inquiries about services, requests, and resources for life skills.
• Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Takes direction to execute techniques, processes, and responsibilities.

Essential Qualifications

* Must reside in the State of California.

• Minimum of 3 years of customer service type roles.
• Working knowledge of problem-solving and decision-making skills.

Preferred Qualifications

* Continuous years of work experience.

• Call center experience preferred.
• Education: High School Diploma or GED.

Skills and Competencies

* Excellent customer service skills.

• Strong problem-solving and decision-making abilities.
• Attention to detail and ability to maintain accurate records.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Worklife Customer Support Associate - Employee Assistance Program, you'll have opportunities to:

• Develop your customer service and problem-solving skills.
• Learn about our Employee Assistance Program and its services.
• Collaborate with a team of experienced professionals.
• Participate in ongoing training and development programs.
• Take advantage of career advancement opportunities within the company.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and their contributions. Our company culture is built on our Heart At Work Behaviors, which include:

• Self-discipline and hard work.
• Curiosity and a desire to learn.
• Trustworthiness and humility.
• Truthfulness and a commitment to excellence.
• A willingness to collaborate and make a difference.

Compensation, Perks, and Benefits

As a Worklife Customer Support Associate - Employee Assistance Program, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include:

• A competitive hourly rate or annual salary.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
• Opportunities for career advancement and professional development.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our company culture. Apply now and join our team of dedicated professionals who are committed to transforming the way we deliver human-centric healthcare. Apply Job! Apply for this job