Experienced Customer Service Representative – Global Airport Operations at arenaflex

Are you ready to embark on a thrilling adventure that combines your passion for delivering exceptional customer experiences with the opportunity to explore a global of opportunities? Look no further! As a valued member of the arenaflex team, you'll have the chance to develop your skills, advance your career, and make a real difference in the lives of our customers.

Why You'll Love This Job

Join our dynamic team at arenaflex and become a part of our global family. As a Customer Service Representative, you'll play a vital role in delivering a safe and exceptional airport experience to our customers. You'll work closely with our team leaders to ensure that every interaction is a positive one, and that our customers feel valued and cared for.

What You'll Do

As a Customer Service Representative, your responsibilities will include:

• Providing consistently excellent customer service, ensuring a seamless experience at all contact points
• Performing various airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing (ATAc)
• Working closely with and taking instructions from team leaders responsible for the flight/works areas/shift
• Conducting relevant administrative tasks, such as ATAc, pre-flight, and post-flight departure
• Representing arenaflex by adhering to uniform standards and adopting a customer-centric approach at all times
• Promoting and selling arenaflex services and products to our customers
• Attending and completing all mandatory training by given deadlines
• Adhering to and promoting safe working practices at all times
• Performing other reasonable duties as required by the post

All You'll Need for Success

To excel in this role, you'll need:

• Excellent interpersonal skills
• A solution-oriented approach
• The ability to resolve conflicts professionally within time constraints
• The capacity to handle a stressful environment effectively and work with minimum supervision
• A strong customer focus and experience with face-to-face contact with customers
• The ability to be a representative of arenaflex at all times
• A well-groomed appearance and adherence to uniform standards at all times
• The capacity and willingness to work in a shift environment (including weekends, bank, and public holidays)
• Reliability and punctuality
• Compliance with all arenaflex guidelines and policies
• The ability to communicate both written and verbally to a high standard
• A valid BAA airside pass
• GSAT training
• The willingness and ability to efficiently complete all relevant training
• A valid DVLA driving license, with the ability to apply for a BAA driving license as and when required
• The willingness and ability to teach and maintain a valid BAA jet bridge permit as and when required

Desired Qualifications – Education & Previous Work Experience

* PC skills, including Microsoft Word, Excel, and email

Experience Free to Be Yourself at arenaflex

At arenaflex, we're committed to creating an inclusive and diverse work environment that values and celebrates the unique contributions of our team members. Our 20+ employee business support services are focused on connecting our team members to our customers, suppliers, communities, and shareholders, supporting team members to reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse global community. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Then join us at arenaflex and experience the freedom to be yourself.

How to Apply

If you're ready to embark on a new adventure and become a part of our global family, click the link below to apply for this exciting opportunity: Apply Job! Apply for this job