Experienced Member Services Representative – Remote Customer Service Position at arenaflex

Are you ready to embark on a new journey, where you can explore the world, develop your skills, and become a shining example of yourself? Join the arenaflex family, and you'll discover a world of possibilities, both at work and beyond. As a Member Services Representative, you'll be part of the Payments and Digital Strategy team in the arenaflex Credit Union, where you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our financial services.

Why You'll Love This Job

This role is perfect for someone who is passionate about delivering top-notch customer service, working in a fast-paced environment, and being part of a dynamic team. As a Member Services Representative, you'll be responsible for a variety of tasks, including:

• Completing data access and balancing tasks
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making important GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and correct processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need for Success

To excel in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Strong customer service skills
• Ability to work prolonged hours in support of business needs
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at arenaflex

From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community.

Join the arenaflex Family Today!

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a dynamic team, we want to hear from you! Apply now to become a Member Services Representative at arenaflex and start your journey to a world of possibilities! Apply Now! Apply for this job