Experienced Customer Service Representative – Medicaid Member Support – Remote Opportunity

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About the Role

We're seeking an experienced Customer Service Representative to join our team in a remote capacity, providing exceptional support to Medicaid members in the State of Iowa. As a key member of our team, you'll be responsible for delivering top-notch customer service, resolving issues, and providing accurate information to our clients. If you're passionate about making a real impact and working in a dynamic environment, we encourage you to apply.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of Medicaid programs and policies
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent typing and grammar skills

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly rate of $18.00
• Paid training program with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At arenaflex, we're committed to creating a positive, employee-friendly culture that values individuality and promotes growth and development. Our team is passionate about delivering exceptional service and making a real impact in the lives of our clients. If you're looking for a dynamic and supportive work environment, we encourage you to apply.

How to Apply

If you're passionate about delivering exceptional customer service and making a real impact, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Policy

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through our website. We're committed to providing equal opportunities to all applicants and employees.

Vaccination Policy

While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

If you're ready to take the next step in your career and join our team, please click the link below to apply for this exciting opportunity. Apply Job! Apply for this job