Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're committed to providing exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in delivering top-notch service to our valued customers while enjoying the flexibility of working from the comfort of your own home. If you're passionate about travel, possess excellent communication skills, and thrive in a fast-paced environment, this opportunity might be an ideal fit for you.

Why You'll Love This Role

As a member of the arenaflex team, you'll be part of a dynamic and innovative organization that's revolutionizing the way we travel. Our remote customer service representatives are the face of arenaflex, and we're looking for talented individuals who can provide exceptional service to our customers while working in a flexible and supportive environment.

What You'll Do

As a remote customer service representative, you'll be responsible for:

• Completing daily tasks related to account processing, object processing, direct bills, and budget transfers at arenaflex Credit Union.
• Coordinating return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions.
• Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing.
• Working member cases/assignments as assigned.
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
• Processing mortgage bills, multi-account, and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams.
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products.
• Logging, studying, and making important GL, account changes, and/or returns.
• Processing Stop Pays and Check Batching.
• Completing daily balancing and department closing.
• Obtaining information from contributors for the timely and correct processing of domestic and international budget transfer requests.
• Researching and affirming incoming and outgoing budget transfer information.
• Communicating with the vendor to process budget transfers.
• Understanding and being familiar with outgoing and incoming budget transfer laws.
• Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers.
• Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and legal fees.

All You'll Need for Success

To excel in this role, you'll need:

• A high school degree or GED.
• Intermediate Excel and Word experience.
• A passion for delivering exceptional customer service and a strong commitment to teamwork.

Preferred Qualifications

* Previous customer/member service experience.

• Previous banking or Credit Union experience.
• Episys/Symitar and processing wires experience.

Skills, Licenses & Certifications

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software.

• Ability to work prolonged hours in aid of business needs.
• Ability to exercise excellent customer service skills.
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and feature as an integral part of a team.
• Ability to perform mathematical calculations and examine data.
• Ability to effectively prioritize work and meet time limits under high volume pressure.
• Ability to cross-train and perform any position assigned within the department.
• Ability to interact professionally with all personnel and contributors.
• Ability to work independently and with minimum supervision.
• Ability to self-motivate with robust employer skills and capability for interest to detail.
• Ability to effectively prioritize work and meet time limits.
• Ability to maintain excellent performance and attendance.
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams.

Work Environment and Company Culture

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, innovation, and collaboration. As a remote customer service representative, you'll have the flexibility to work from the comfort of your own home while being part of a dynamic and innovative team. We offer a range of benefits, including:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements and remote work options.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate.
• Opportunities for overtime pay.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible work arrangements and remote work options.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong commitment to teamwork, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at arenaflex. Apply Now! Apply for this job