Experienced Vendor Manager – Strategic Partnership and Operational Excellence

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. As a leading innovator in the industry, we're seeking an exceptional Vendor Manager to join our Amazon Customer Service (CS) team within Global Outsourcing (GO). This is an incredible opportunity to shape the future of customer support and collaborate with a talented team of professionals who share your passion for excellence.

About arenaflex

arenaflex is a customer-obsessed company that's committed to delivering the best possible experiences for our customers. We're a global leader in the industry, with a reputation for innovation, excellence, and customer-centricity. Our Amazon CS GO team manages a network of outsourced contact center vendors to provide CS front-line support capacity, flexibility, and cost benefits while delivering exceptional experiences to our customer base.

The Role

As a Vendor Manager, you'll play a critical role in shaping the future of customer support at arenaflex. You'll manage external vendor relationships, drive operational excellence and innovation, and collaborate with other arenaflex teams to positively impact customer experience. This is a high-stakes, high-speed environment that requires exceptional leadership, strategic thinking, and data-driven decision-making.

Key Responsibilities

* Lead vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery

• Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction
• Assist with defining long-term vendor strategy
• Identify, develop, and optimize organization processes, playbooks, or tools
• Deep dive inefficiencies; drive improvement through scalable mechanisms
• Triage issues, owning resolution, root cause analysis, and corrective action plans

A Day in the Life

As a Vendor Manager at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for excellence. You'll be responsible for managing external vendor relationships, driving operational excellence and innovation, and collaborating with other arenaflex teams to positively impact customer experience. This is a fast-paced, dynamic environment that requires exceptional leadership, strategic thinking, and data-driven decision-making.

Qualifications

* Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions

• Experience analyzing data and best practices to assess performance drivers
• Bachelor's degree or equivalent experience required
• 4+ years of relevant BPO customer service management experience
• Experience driving projects to completion using change management or project management frameworks

Preferred Qualifications

* MBA

• Lean/Six Sigma experience

arenaflex Culture

At arenaflex, we're committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Benefits

* Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Compensation

The base pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Why Join arenaflex?

* Collaborate with a talented team of professionals who share your passion for excellence

• Shape the future of customer support and make a meaningful impact on our customers' experiences
• Enjoy a dynamic, fast-paced work environment that requires exceptional leadership, strategic thinking, and data-driven decision-making
• Take advantage of a comprehensive benefits package that includes medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan
• Enjoy a competitive salary and bonus structure that reflects your skills, experience, and performance

How to Apply

If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!

Contact Information

For more information about this role or to apply, please visit our career site at [insert link]. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job ID

A2776420

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