Experienced Customer Service Representative – National Campaigns Unit (FULLY REMOTE)
Join arenaflex, a leading provider of transformational services, in a dynamic and challenging role as an Experienced Customer Service Representative for our National Campaigns Unit. Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! arenaflex is seeking an Experienced Customer Service Representative to join our National Campaigns Unit, providing shareholder communications for public companies on behalf of internal clients.
About arenaflex
arenaflex is a global leader in transformational services, partnering with clients to activate ideas and solutions that drive change. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Summary
As an Experienced Customer Service Representative for our National Campaigns Unit, you will play a critical role in delivering exceptional customer experiences through inbound, outbound, and email responses. You will work with internal clients to provide shareholder communications, addressing contested proxy meetings and promoting the interests of management. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you a valuable asset to our team.
Key Responsibilities
* Provide exceptional customer experiences through inbound, outbound, and email responses, addressing contested proxy meetings and promoting the interests of management
- Work with internal clients to deliver shareholder communications, ensuring accurate and timely responses to investor inquiries
- Develop and maintain a deep understanding of shareholder communications, including contested proxy meetings and proxy voting procedures
- Collaborate with internal teams to ensure seamless communication and coordination
- Utilize strong communication and interpersonal skills to build relationships with internal clients and external stakeholders
- Stay up-to-date on industry trends, best practices, and regulatory requirements to ensure compliance and excellence in customer service
Essential Qualifications
* 6-7 months of call center, customer service experience
- High School Diploma or GED required
- Good speaking voice and ability to read and correct grammar/English speaking
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong communication and interpersonal skills, with the ability to build relationships with internal clients and external stakeholders
- Ability to work independently and as part of a team, with a focus on collaboration and teamwork
Preferred Qualifications
* Experience in a similar role, with a focus on shareholder communications and contested proxy meetings
- Strong knowledge of industry trends, best practices, and regulatory requirements
- Ability to work in a remote environment, with a focus on self-motivation and discipline
- Experience with data entry and other administrative tasks
Equipment Requirements
* Windows (10 or 11) – No Lenex, Chrome, MAC, etc.
- Headsets – need USB headsets (no wireless)
- Dual monitors will be beneficial, but not required
- Ability to come off mute when called on (unacceptable not to participate), materials open and are on the current example that is being shared, and participating in the chat when asked to complete a task
- Internet Speed: 50 download/ 10 upload
Pay and Benefits
* The pay range for this position is $20.00 - $20.00
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Dec 25, 2024.
About arenaflex
arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a dynamic team that is shaping the future of transformational services. Apply Job! Apply for this job