Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we are committed to providing our customers with an unparalleled level of service and care. As a Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to delivering a unique and personalized experience to our customers, while also making a positive impact in our communities. As a Pharmacy Customer Service Associate, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience
• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred

• 1-2 years of experience in a pharmacy or retail environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and accuracy
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications

* Experience working in a pharmacy or retail environment

• Knowledge of pharmacy systems and procedures
• Certification in pharmacy technology (PTCB) or state required certification/registration
• Experience with inventory management and control
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong analytical and problem-solving skills
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings, weekends, and holidays
• Strong knowledge of pharmacy systems and procedures
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and ability to provide exceptional patient care

Career Growth Opportunities and Learning Benefits

* Opportunities for career advancement and professional growth

• Comprehensive training program to develop skills and knowledge in pharmacy technology and customer service
• Ongoing education and training to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborative and supportive work environment with opportunities for feedback and growth

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction

• Our team of dedicated professionals is passionate about delivering exceptional patient care and making a positive impact in our communities
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits

* Competitive hourly rate

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career advancement and professional growth
• Ongoing education and training to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborative and supportive work environment with opportunities for feedback and growth

Conclusion

If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a positive impact in the lives of our customers and contribute to the success of our team. Apply now to join our dynamic and fast-paced work environment and start your career with arenaflex today! Apply Job! Apply for this job