Experienced Remote Customer Service Representative – Health Insurance Enrollment and Support
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to delivering an exceptional customer experience and empowering millions of consumers across the country to make informed health plan decisions. We're now seeking highly motivated and dedicated Remote Customer Service Representatives to join our elite teams and help us achieve our vision.
About arenaflex
arenaflex is a dynamic and innovative company that's making waves in the health insurance industry. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools have empowered millions of consumers to make better health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing innovative agent marketing and call center tools and services. At arenaflex, we're passionate about building a motivating and positive work environment, even in a remote setting.
Job Summary
As a Remote Customer Service Representative at arenaflex, you'll be a key member of our customer support team, delivering an exceptional customer experience and helping to unveil the mystery of finding and enrolling in health insurance. You'll be responsible for managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you're a self-driven, success-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Remote Customer Service Representative, your key responsibilities will include:
- Inbound and outbound calls to deliver an exceptional customer experience
- Managing customer accounts and providing technical support
- Application data entry and online chat inquiries as assigned
- Interpreting and following defined procedures and policies
- Creative problem-solving skills to resolve customer issues
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing to ensure eligibility for certifications
- Adhering to regulated guidelines for communications via all channels
Requirements
To be successful in this role, you'll need to meet the following requirements:
- 18 years of age or older
- Minimum internet speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the training period
- Commit to full attendance during the 3-week training period
- Complete a background check and health screening
- Cable/fiber broadband internet with a hard-wired Ethernet connection is required
- NOT compatible: mobile internet service providers and satellite
Qualifications
To excel in this role, you'll need to possess the following qualifications:
- Moderate to advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
Preferred Experience
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, is highly desirable. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus.
What We Offer
As a Remote Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
- Paid training
- Full-time, seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K match
- Individual coverage HRA (ICHRA)
- Paid time off (PTO)
Why Join arenaflex?
At arenaflex, we're committed to building a motivating and positive work environment, even in a remote setting. We offer a range of benefits and opportunities for growth and development, including:
- Career growth opportunities in a dynamic and innovative industry
- Learning benefits, including extensive self-study, training, and testing
- Collaborative and supportive team environment
- Flexible work arrangements, including remote work options
- Competitive compensation and benefits package
How to Apply
If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job