Experienced Customer Service Representative – Reno/Tahoe Airport Branch

At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Representative at our Reno/Tahoe Airport branch, you'll play a vital role in shaping the future of mobility and making a lasting impact on our customers' lives.

About arenaflex

arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and we're proud to be one of the top places to work. With a shared vision to become the world's best and most trusted mobility company, we're committed to innovation, customer satisfaction, and employee growth. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and success.

Job Summary

We're seeking an experienced Customer Service Representative to join our team at the Reno/Tahoe Airport branch. As a key member of our branch team, you'll provide exceptional customer service, support internal and external customers, and contribute to the overall success of our operations. If you're passionate about delivering outstanding customer experiences, have a strong work ethic, and are eager to grow with a leading mobility company, we encourage you to apply.

Responsibilities

As a Customer Service Representative at arenaflex, your responsibilities will include:

• Providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meeting and greeting customers in a friendly and timely manner
• Providing directions and general assistance
• Assisting to assess the condition of rental vehicles upon return
• Processing returns, check-ins, and exit kiosk transactions
• Effectively marketing the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understanding and communicating rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying management of any known vehicle problems and any required vehicle maintenance
• Cleaning vehicle interiors and exteriors by hand or by operating washing equipment when needed
• Performing various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, and processing customer billing
• Taking incoming calls – reservations, rate quotes, general questions and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Managing outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Performing miscellaneous and backup duties as assigned

Qualifications

To be successful as a Customer Service Representative at arenaflex, you'll need:

• A high school diploma or G.E.D.
• A minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality
• A current and valid driver's license
• No more than 2 moving violations and/or at-fault accidents on your driving record within the past 3 years, and no drug or alcohol-related convictions on your driving record within the past 5 years (i.e., DUI, DWI)
• Be at least 18 years of age
• Be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly rate of $20/hour
• Paid time off
• Employee discount
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development opportunities to help you grow and succeed in your career

Schedules Available

We offer a variety of schedules to fit your needs, including:

• 10a-6:30p Saturday – Wednesday
• 10a-6:30p Tuesday – Saturday
• 2:30p-11p Wednesday – Sunday
• 2:30p-11p Tuesday – Saturday
• 3:30p-12a Tuesday – Saturday

Why Join arenaflex?

At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects every employee, customer, and business partner. We're proud to be an Equal Opportunity Employer and welcome applications from individuals of all backgrounds. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to grow with a leading mobility company, we encourage you to apply.

How to Apply

If you're ready to take the next step in your career and join our team at arenaflex, please submit your application through our online system. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. Apply Now! Apply for this job