Experienced Customer Service Representative (Remote) – Data Power & Control Division at arenaflex
At arenaflex, we're committed to improving lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. As a global specialist in electrical and digital building infrastructures, we're proud to represent over 150 years of innovation and have a presence in 180 countries. Our purpose is to enhance the buildings of tomorrow, and we're looking for talented individuals to join our team.
About arenaflex's Data Power & Control Division
Our Data Power & Control Division is a leading provider of innovative solutions for data centers, building networks, and facility infrastructures. With a portfolio of industry-leading brands, including Approved Networks, Ortronics, Raritan, Server Technology, and Starline, we design, manufacture, and market world-class products that empower our customers to achieve a more productive and sustainable future. Our division is dedicated to research and development, ensuring the exceptional reliability of our technologies.
Job Summary
We're seeking an experienced Customer Service Representative to join our Data Power & Control Division as a remote employee. As a key member of our team, you'll be responsible for providing exceptional customer service, processing orders, researching and resolving customer inquiries, and utilizing product knowledge to improve sales and maintain customer satisfaction. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities
* Using professional written and verbal communications via phone, fax, or email, processes orders received by mail, telephone, fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.
- Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as a communication link between customers and sales staff to assure responsiveness.
- Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
- Performs other similar and related duties as required.
Qualifications
Required Skills
* Education: A.S. degree in business or related field or equivalent combination of education and experience.
- Experience: Minimum of three years' experience in a successful customer environment/position.
- Experience with Salesforce, preferred.
- Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities.
- Ability to work in a high-volume, fast-paced environment.
- Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software.
- Ability to use the internet and web-based resources efficiently and effectively.
- Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
Skills and Competencies
* Experience collaborating with sales required, exposure to Salesforce preferred.
- Strong analytical skills and ability to identify trends and establish proactive corrective actions.
- Excellent verbal and written communication skills and ability to communicate effectively across all levels of the organization.
- Ability to give and receive detailed/complex information in an understandable way.
- Presentation and training experience is a plus.
- Highly collaborative and able to work in a team-based environment.
- Demonstrated exceptional customer service skills and a strong customer orientation.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge through training and professional development programs.
- Collaborate with cross-functional teams to improve processes and services.
- Participate in quality improvement initiatives to drive excellence in customer service.
- Contribute to the development of new products and services that meet the evolving needs of our customers.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the values of innovation, collaboration, and customer focus. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' well-being.
Compensation, Perks, and Benefits
* Salary: $38,000 - $48,000
- Comprehensive medical, dental, and vision coverage
- Distinctive benefits, including a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network
- Opportunities for career growth and professional development
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' well-being.
Contact Us
For more information about this opportunity, please contact our HR team at [insert contact information].
Join our Team
At arenaflex, we're passionate about improving lives by transforming the spaces where people live, work, and meet. Join our team and be part of a global organization that's dedicated to innovation, collaboration, and customer focus. Apply for this job