Technical Customer Support Representative – Gaming Industry Expert
At arenaflex, we're revolutionizing the world of computer gaming with innovative products that set a new standard in customer service, build quality, and cable management. Our team of industry veterans and content creators is dedicated to making gaming accessible and affordable for everyone. As a Technical Customer Support Representative, you'll play a crucial role in delivering exceptional support to our customers, ensuring their gaming experience is seamless and enjoyable.
About arenaflex
arenaflex was founded in August 2022 with a mission to disrupt the status quo in the gaming industry. Our team is passionate about creating products that not only meet but exceed customer expectations. We're committed to building a culture that values innovation, collaboration, and customer satisfaction. If you're a tech-savvy individual with a passion for gaming, we invite you to join our dynamic team and be part of a revolution that's changing the face of the industry.
Job Summary
We're seeking an experienced Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you'll be responsible for providing top-notch support to our customers via email, chat, and telephone. You'll work closely with our team to resolve technical issues, troubleshoot problems, and ensure that our customers receive the best possible experience.
Key Responsibilities
* Identify, investigate, and resolve customer questions or problems with computer software and hardware
- Provide email, chat, and telephone support to end-users experiencing technical difficulties
- Apply knowledge of computer software, hardware, and procedures to solve problems
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Identify and escalate support situations requiring urgent attention
- Track and route support requests via computerized ticketing system; thoroughly document resolutions
- Stay current with product upgrades, system information, and business updates
- Collaborate with other team members to research and resolve problems
- Perform other related duties as assigned
Schedule
We're looking for a Technical Customer Support Representative to work a flexible schedule, preferably from 10am to 6pm CT, Tuesday to Saturday. This schedule allows you to balance your work and personal life while providing excellent support to our customers.
Required Skills/Abilities
* Proficient with or the ability to quickly learn an array of computer hardware and software
- Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical customers
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Willingness to have telephone conversations monitored for quality assurance
Education and Experience
* Associate's degree in Computer Science or related field preferred
- 2+ years of experience in customer technical support preferred
Physical Demands
* Able to sit for the duration of the workday
- Able to use a keyboard, headset, and computer monitor for the workday
Benefits
* Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
Why Join arenaflex?
At arenaflex, we offer a dynamic work environment that's perfect for tech-savvy individuals who are passionate about gaming. As a Technical Customer Support Representative, you'll have the opportunity to:
- Work with a talented team of industry experts and content creators
- Develop your technical skills and knowledge in computer hardware and software
- Provide exceptional support to our customers and help them achieve their gaming goals
- Enjoy a flexible schedule that balances work and personal life
- Participate in ongoing training and development programs to enhance your skills and career growth
How to Apply
If you're a motivated and customer-focused individual with a passion for gaming, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
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