Experienced Customer Service Representative - Luxury Retail – Remote USA

Join arenaflex, a global leader in customer experience, and ignite your career with our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business and making a lasting impact on the lives of our customers.

About arenaflex

arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our mission is to reflect the communities we serve by delivering amazing service and technology, while also embracing and empowering the cultures and perspectives within our global teams.

Our Company Culture

Our employees have spoken, and we're thrilled to share that our purpose, team, and company culture are amazing. We're a Great Place to Work certified company in the United States, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to make all our employees feel valued, belonging, and comfortable being their authentic selves at work.

What You'll Be Doing

As a Customer Service Representative - Luxury Retail, you'll be the spark that brightens days and ignites careers. You'll support customers of an iconic global luxury retail brand, providing exquisite, personalized service and making use of your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and resolve issues with white glove treatment.

A Typical Day

* Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues
• Make recommendations of products or services to close a sale

What You Bring to the Role

* An appreciation for high fashion brands and haute couture

• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• Ability to recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit our benefits page at www.hellottecbenefits.com for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll Report to a Team Lead

You'll contribute to the success of the customer experience and the overall success of the team. We're a collaborative and supportive team that's passionate about delivering exceptional customer experiences.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a flair for luxury retail, we'd love to hear from you. Apply now to join our team and start your journey with arenaflex.

Note:

arenaflex has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

Equal Opportunity Employer

arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job