Job Title:

About arenaflex

At arenaflex, we are passionate about connecting healthcare professionals with essential facilities that need their expertise. Our mission is to provide a seamless experience for both our nurses and healthcare facilities, ensuring that patients receive the best care possible. As a Phone and Chat Specialist with arenaflex, you will play a critical role in helping us achieve this mission.

About the Role

We are seeking a highly skilled and motivated Phone and Chat Specialist to join our team. As a Phone and Chat Specialist, you will be responsible for verifying the credentials of nurses who have selected healthcare facilities to work with. You will also be handling follow-up phone calls with nurses to confirm the status of their shifts. Your excellent communication and problem-solving skills will enable you to provide top-notch customer service to our nurses and healthcare facilities.

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• Manage multiple chat channels at one time
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Perform Data Entry and Customer Service skills
• Be able to navigate on-line efficiently
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to see if request has credentials needed
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Qualifications

We are looking for a candidate with the following qualifications:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Pay & Benefits

We offer a competitive compensation package, including:

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - Shifts between 6:00am-6:00pm (MST) Work Days - Mon-Fri and rotating weekends
• Paid Training - 3 weeks in length from 7:00am-4:00pm Mon-Fri (MST)
• Status - Full Time 40 hours

Equipment Provided Option

We will provide equipment for full-time permanent employees, including:

• Verified internet service (secure, reliable and dedicated high speed is required to support business needs)
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Hardware/Software Requirements

To ensure a smooth and efficient experience, we require the following hardware and software:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Why Join arenaflex?

We are a dynamic and growing company that values our employees and provides opportunities for growth and development. As a Phone and Chat Specialist with arenaflex, you will have the chance to work with a talented team, develop your skills, and make a real difference in the lives of our nurses and healthcare facilities.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to connect healthcare professionals with essential facilities that need their expertise, ensuring that patients receive the best care possible. We are passionate about delivering exceptional service and making a real difference in the lives of our nurses and healthcare facilities.

Join Our Team

At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset and are dedicated to providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to join our team and be part of our mission to connect healthcare professionals with essential facilities.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all employees feel valued, respected, and supported.

Disclaimer

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. arenaflex reserves the right to modify or change job duties and responsibilities as needed.