Experienced Retail Customer Service Representative – Career Advancement Opportunities in a Fast-Paced Environment

At arenaflex, we're not just looking for team members – we're looking for leaders who are passionate about delivering exceptional customer service and eager to take their careers to the next level. As a Retail Customer Service Representative, you'll play a vital role in providing a friendly, courteous, and respectful environment that sets us apart from the competition. If you're a self-motivated individual with a positive and outgoing personality, a strong work ethic, and a desire to grow and develop your skills, we want to hear from you!

About arenaflex

arenaflex is a leading provider of financial services, and we're committed to fostering an environment that values diversity, inclusion, and development for all. Our company is headquartered in Austin, TX, and we're traded on the NASDAQ stock market under the symbol EZPW. We're proud to be a member of the S&P 1000 Index and NASDAQ Composite Index.

Career Advancement Opportunities

At arenaflex, we believe in investing in our team members and providing them with the tools and resources they need to succeed. Our structured career path offers a clear progression from Trainee to Pawnbroker, and from there to Lead Pawnbroker (Shift Manager) and Store Manager in Training. With our 5-week paid training program, you'll have the opportunity to earn a $.50 raise and promotion to Pawnbroker upon completion. You'll also have access to our Pawnbroker Certification Program, which can earn you an additional $1/hour.

Responsibilities

As a Retail Customer Service Representative, you'll be responsible for:

• Interacting with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more.
• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone.
• Processing sales, loans, and extensions.
• Performing opening and closing store duties.
• Maintaining a clean and organized store environment.

Requirements

To be successful in this role, you'll need:

• A high school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• The ability to work well independently and as a member of a team.
• The ability to multitask.
• The ability to pass a criminal background check and drug test.
• Adherence to all Company policies, procedures, and regulations.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, is a plus.
• Sales background is a plus.
• Bilingual is a plus.

Benefits

As a Retail Customer Service Representative at arenaflex, you'll enjoy:

• Competitive pay based on experience, with opportunities to quickly increase your pay and position.
• A 5-week paid training program.
• Opportunities to advance to higher-paying roles, including Pawnbroker, Lead Pawnbroker (Shift Manager), and Store Manager in Training.
• Generous bonus potential from day one.
• Great benefits, including free health insurance, 401(k) with company match, and paid time off.
• A fun and fast-paced work environment.

Work Environment

Our stores are fast-paced and dynamic, with a focus on providing exceptional customer service. As a Retail Customer Service Representative, you'll be working in a team environment, interacting with customers, and processing sales and loans. You'll have the opportunity to work with a variety of customers, including those who are looking to pawn items, buy items, or take out loans.

Compensation

Pay range is based on experience from $12.50 – $15.00 per hour.

How to Apply

If you're a motivated and customer-focused individual who is looking for a career opportunity, we want to hear from you! Apply now to become a Retail Customer Service Representative at arenaflex. Apply Now!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to fostering an environment that values diversity, inclusion, and development for all. We're proud to be a member of the S&P 1000 Index and NASDAQ Composite Index, and we're committed to providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. Apply for this job