Experienced Bilingual Customer Support Specialist (Contract) - Prayer and Meditation App

At arenaflex, we're on a mission to build a prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our goal is to create something truly great that helps people grow deeper in their relationship with God. We're a startup that moves quickly, takes big swings, and is passionate about making a meaningful impact. We're seeking an experienced Bilingual Customer Support Specialist to join our team on a 4-month contract basis, with the opportunity to renew based on performance. As a key member of our support team, you'll play a vital role in helping our users navigate our app and providing exceptional support in both English and Spanish or Portuguese.

About arenaflex

arenaflex is a prayer and meditation app that's authentically Christian and Catholic, yet accessible to anyone looking to grow deeper in their relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ. Our app has been downloaded over 15 million times, with over 250,000 5-star reviews. We're backed by some of the best mission-driven investors in the world and are excited to build out our team to help even more people grow closer to God.

The Role

As a Bilingual Customer Support Specialist, you'll be responsible for:

• Answering live chat messages and supporting the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
• Collecting and relaying customer feedback to the rest of the arenaflex team
• Identifying potential issues and coordinating appropriately with the Development team
• Supporting other Customer Support projects as necessary

What You'll Love

* Mission: This work is incredibly humbling. Every day, we hear amazing stories, and we get the pleasure of working on something that's impacting lives.

• Growth: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our app.
• Compensation: We'll offer a compensation package that's competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume.
• Flexibility: This is a remote contract role, so you can work from anywhere in the world.

What We're Looking For

* Passion: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on.

• Experience: We're looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. We're looking for someone who can come in on day one with an idea of what to focus on and know their way around a startup.
• Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. We'll also be looking for you to synthesize the most common feedback so that the team knows which bugs and improvements to prioritize.

Requirements

* Strong fluency in English and bilingual in Spanish and/or Portuguese

• Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk (a plus)
• Coding knowledge is not required but is a plus
• A minimum of 3 years in Customer Support/Service
• A reliably strong internet connection (at least 10 MB/s) is necessary
• Flexibility to work various shifts, including evenings and weekends, if needed

What We Offer

* Competitive compensation package

• Opportunity to work on a mission-driven project that's impacting lives
• Flexible remote work arrangement
• Opportunity to grow and develop your skills in a fast-paced startup environment
• Collaborative and supportive team environment

How to Apply

If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and explore how you can join our team at arenaflex.

Contact Information

Email: [insert email] Phone: [insert phone number] Website: [insert website]

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