Temporary Remote Catastrophe (CAT) Customer Service Representative

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued and growing resource in a pool of clientele with over 1,000 companies, arenaflex is seeking highly motivated, production-driven, and team-oriented individuals to operate as Claim Intake Specialists. This is a temporary, remote position, contingent on catastrophe relief needs, offering a unique opportunity to make a difference in the lives of customers during a difficult time.

About arenaflex

arenaflex is an award-winning company, recognized as a Great Place to Work twice. We pride ourselves on providing exceptional customer service, and our team of experts is dedicated to helping clients navigate the complexities of benefits compliance. With a strong focus on employee growth and development, arenaflex offers a supportive and inclusive work environment that fosters collaboration, innovation, and success.

Job Summary

As a Temporary Remote CAT Customer Service Representative, you will play a critical role in providing positive customer service and technical expertise to clients affected by catastrophes. You will apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a difficult time. This is a temporary, remote position, contingent on catastrophe relief needs, offering a unique opportunity to make a difference in the lives of customers.

Key Responsibilities

* Provides positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.

• Offers empathy and support to customers during the claim process.
• Collects and documents all claim details provided by the customer into the claim accurately.
• Identifies and resolves customer issues by adhering to clients-specific handling instructions.
• Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Computer Requirements

* Operating System: Windows 10, Windows 11, Windows Home.

• Not Supported: Chromebooks, macOS, Linux, Etc.

Network Requirements

* Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net).

• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Desired Characteristics

arenaflex provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. If you are a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply.

Qualifications

* Must be 18 years of age or older

• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

Benefits/Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims).
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when is convenient for you

Why Join arenaflex?

As a Temporary Remote CAT Customer Service Representative, you will have the opportunity to:

• Make a difference in the lives of customers during a difficult time
• Develop your skills and expertise in customer service and account management
• Work in a fast-paced, dynamic environment with a team of dedicated professionals
• Enjoy a flexible schedule with the ability to work from home
• Participate in ongoing training and development opportunities
• Be part of a company that values employee growth and development

How to Apply

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Job! Apply for this job