Experienced Ramp Agent (Customer Service Representative) - MSP Airport

At arenaflex, we're committed to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, providing top-notch service to our customers while working collaboratively with our team to achieve operational excellence. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and advancing your career, we invite you to join our team as an Experienced Ramp Agent at arenaflex's MSP Airport.

About arenaflex

arenaflex is a world-leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. Our people are our success, and we're committed to sharing success with our employees. At arenaflex, we offer a unique opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As an Experienced Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail to and from aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Collaborating with colleagues to achieve operational excellence and ensuring a positive customer experience.

Work Environment and Scheduling

As a Ramp Agent, you'll work in a fast-paced environment with varying shifts, including early morning to overnight shifts. You'll be required to work between 20 and 40 hours per week based on your seniority. Our scheduling is based on operational needs, and each station is different based on its individual flight schedule.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package to help you keep climbing:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need To Succeed

To be successful as an Experienced Ramp Agent, you'll need:

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in a customer-facing role or in a similar industry.
• Knowledge of airport operations and procedures.
• Familiarity with ground equipment and baggage handling systems.
• Certification in a related field, such as aviation or logistics.

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we invite you to apply for the Experienced Ramp Agent position at arenaflex's MSP Airport. Please visit our website to submit your application and join our team of dedicated professionals who are committed to keeping climbing. Apply Job! Apply for this job