Experienced Assistant Manager of Cargo Customer Service – Relentlessly Reliable Service in Remote Operations

At arenaflex, we're dedicated to offering our Employees a solid work environment with identical opportunities for growth and personal development. Creativity and innovation are encouraged to enhance the effectiveness of arenaflex. Above all, Employees are treated with equal concern, respect, and a caring mindset within the organization that they are expected to share externally with every arenaflex customer.

Job Summary

The People of arenaflex come together to fulfill our Purpose, which is to connect People to what's vital to their lives through friendly, reliable, and low-cost air travel. The Assistant Manager of Cargo Customer Service will assist our Cargo Manager with the daily and monthly responsibilities of the shipment facility at the Denver (DEN) Station. This position will build relationships, work directly with shipment customers, collaborate with diverse Employees on the station, and manage our Cargo Supervisors as well as Agents. The Assistant Manager of Cargo Customer Service is a professional communicator who looks forward to making a significant impact and ensuring a safe, efficient, and on-time operation for shipment across our network.

Job Description

### Our Company Culture At arenaflex, we're committed to creating a work environment that values diversity, equity, and inclusion. We strive to reflect the communities we serve and welcome candidates with various backgrounds, experiences, and perspectives. Our culture is built on a foundation of respect, empathy, and open communication, ensuring that every Employee feels valued and supported in their role. ### Key Responsibilities As an Assistant Manager of Cargo Customer Service, you will be responsible for:

• Verifying that high-quality work is accomplished throughout the Cargo Operation
• Working to accurately identify deficiencies and understand successes
• Maintaining effective operating relationships with station leadership, the TWU 555, shipment sales, vendors, and other departments to ensure operational excellence
• Supporting the Cargo Manager of Operations with local responsibilities
• Assisting in hiring and education of Cargo Agents and Cargo Supervisors
• Ensuring the productivity of SWA Cargo Employees and Cargo Contract Handlers regarding staffing, scheduling, hours of operation, and product carrier levels
• Ensuring centers and equipment are maintained in exact repair and assisting with facility projects
• Maintaining current and modern knowledge of all TSA security policies regarding Cargo as well as SWA Cargo rules and strategies and ensuring compliance
• Providing interest and support to all SWA Cargo Customers and Internal Customers
• May perform other process responsibilities as directed by Employee's Leaders

### Knowledge, Skills, and Abilities To succeed in this role, you will need:

• Extensive experience in the areas of Cargo, Ramp, and Operations
• Ability to satisfy confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Ability to lead and inspire a team
• Ability to satisfy the public and work effectively under demanding conditions
• Ability to communicate correctly verbally and in writing
• Ability to remain privy to hazardous conditions and manage emergencies as needed

### Education and Experience

• Required: High School Diploma or GED
• Fully functioning, extensive experience in:

+ Leadership + Cargo, Ramp, and Operations

• Preferred: Experience in a union environment and/or union agreement expertise
• Preferred: Knowledge of airport operations compliance

### Benefits You'll Love As an arenaflex Employee, you'll enjoy:

• Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, according to the paycheck
• Potential for annual ProfitSharing contribution towards retirement - while arenaflex profits, you profit

### How to Apply If you're a motivated and experienced professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture, and submit your application today. Apply Now! Apply for this job