Experienced Patient Care Customer Service Representative – After Hours Call Center Operations (Remote)

Join arenaflex, a national leader in providing high-quality medical products and services, in our mission to empower patients to manage their health and treatment at home. Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team as an Experienced Patient Care Customer Service Representative in our After Hours Call Center Operations. As a key member of our Sleep Central team, you will play a vital role in ensuring the seamless delivery of medical equipment and supplies to patients across the country.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We are committed to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we offer a wide range of medical products and services that cater to the unique needs of our patients.

Job Information

Summary

We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our After Hours Call Center Operations team in Murray, KY. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote work opportunity, allowing you to work from the comfort of your own home.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background

Skills and Competencies

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

arenaflex Benefits

* 401(k)

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Why Join arenaflex?

At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits that cater to the unique needs of our employees. As a member of our team, you will have the opportunity to:

• Work from the comfort of your own home
• Enjoy a competitive salary and bonus opportunities
• Develop your skills and competencies in a dynamic and fast-paced environment
• Make a meaningful difference in the lives of our patients
• Be part of a team that is passionate about delivering exceptional patient care and customer service

How to Apply

If you are passionate about delivering exceptional patient care and customer service, we invite you to submit your resume today. Our hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, please visit our website. All positions are posted for a minimum of 5 days and are opened until filled with a qualified applicant, generally no greater than 200 days.

Equal Opportunity Employer

arenaflex is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

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