Experienced Customer Service Representative – Remote in PST, MST, or CST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Experienced Customer Service Representative, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a talented team of peers. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

About arenaflex

arenaflex is a global organization that is committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to deliver care, aided by technology, to help millions of people live healthier lives. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

We are seeking an Experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering incoming phone calls from customers, identifying their needs, and providing assistance with obtaining prescribed medical equipment and supplies. You will also be responsible for verifying insurance eligibility and benefit coverage, obtaining insurance authorization, and researching complex issues across multiple databases. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities

As an Experienced Customer Service Representative, you will be responsible for the following:

• Answering 70-90 incoming phone calls per day from customers and identifying their needs
• Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
• Assisting customers with obtaining prescribed medical equipment and supplies
• Verifying insurance eligibility and benefit coverage and obtaining insurance authorization
• Researching complex issues across multiple databases and working with support resources to resolve customer issues and/or partnering with others to resolve escalated issues
• Working an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST) and occasional overtime as needed

Requirements

To be successful in this role, you will need to have:

• A high school diploma or equivalent (or higher)
• Must be 18 years of age or older
• 1 year of experience working in a customer service role in a call center environment
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST) and occasional overtime as needed

Preferred Qualifications

* Prior healthcare or insurance experience

Telecommuting Requirements

* Reside within PST, MST, or CST

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills to resolve issues in a stressful situation

Benefits

* Comprehensive benefits package

• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution (all benefits are subject to eligibility requirements)
• Competitive hourly rate ($16.00 to $28.27 per hour, depending on location and experience)
• Opportunity to work in a dynamic and growing organization
• Collaborative and supportive team environment
• Professional development opportunities

Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application. Apply Job!

Note:

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. Apply for this job