Experienced Medical Customer Service Representative – Home-Based Support Agent

Join arenaflex, a progressive customer service team that utilizes technology to interact and solve problems every day, from the comfort of your own home. As a dedicated support agent, you will be responsible for supporting one of our dedicated accounts, handling inbound calls, emails, or chat support for a single account. If you feel that you would be a good fit for our team, please review further.

About arenaflex

arenaflex is a leading provider of innovative customer service solutions, leveraging cutting-edge technology to deliver exceptional experiences for our clients and their customers. Our team is passionate about using technology to drive results, while providing first-class customer service that sets us apart from the rest. With a focus on collaboration, innovation, and continuous learning, we're committed to creating a work environment that fosters growth, creativity, and success.

Job Description

As a dedicated support agent, you will be responsible for:

• Handling inbound calls, emails, or chat support for a single account, gathering and verifying the caller's information, and documenting it inside the appropriate system.
• Providing exceptional customer service, resolving issues, and de-escalating situations in a professional and courteous manner.
• Utilizing technology to interact with customers, including navigating multiple systems with your computer, installing/uninstalling programs, and troubleshooting your own equipment.
• Maintaining accurate records, meeting productivity standards, and adhering to arenaflex's quality standards.

Key Responsibilities:

* Handle inbound calls, emails, or chat support for a single account

• Gather and verify caller's information and document it inside the appropriate system
• Provide exceptional customer service, resolving issues and de-escalating situations
• Utilize technology to interact with customers, including navigating multiple systems
• Maintain accurate records, meet productivity standards, and adhere to arenaflex's quality standards

Required Qualifications:

* Must be able to pass a background check

• Must have experience in insurance and medical claims
• Must provide 3 professional references
• Customer service experience
• Experience in a high call volume environment
• Excellent verbal and written communication skills
• Ability to deal with upset customers and de-escalate the situation
• Exceptional attention to detail and ability to multitask
• Ability to navigate through multiple systems with your computer
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment

Preferred Qualifications:

* Experience with Genesys Phone Systems

• Previous call center experience
• Previous experience working remotely
• Basic technical support experience

Job Requirements:

* Must be available to train on weekdays

• Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
• Must have Open Availability 24/7 to work shifts inside the company's hours of operation
• Attendance is vital!
• A quiet place to work at home with a locked door, free from background noise and distractions

Tech Requirements:

* Desktop Windows Computer (NO MACs or Chrome Book)

• Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
• 8GB RAM as a floor, 16GB RAM preferred
• Dual Monitor
• A high-quality USB headset
• To be hardwired in at all times
• Minimum internet speeds of:

+ 20Mbps Download + 10Mbps upload + LESS than 20ms ping stability + No Spectrum

Compensation and Benefits:

* Pay Rate: $15.00 hourly

• Medical, Dental & Vision
• Benefits-eligible on the first of the month after 60 days of employment
• Sick time eligible after 6 months of employment
• 401k with Company Match eligible after 1 year of employment
• Perfect Attendance Quarterly Bonus
• arenaflex is a W4 employer, we do NOT hire independent contractors

Why Join arenaflex?

* Work from home with benefits provided

• Collaborative and innovative work environment
• Opportunities for growth and development
• Competitive compensation and benefits package
• Perfect Attendance Quarterly Bonus
• A chance to make a difference in the lives of our clients and their customers

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please review the requirements carefully and submit your application through our website. Apply Now! Apply for this job