Customer Representative (German-speaking) - Remote - Sport Clothing Industry at arenaflex
Experience the Power of a Game-Changing Career
Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than arenaflex, a global technology and services leader that powers the brands of tomorrow. We're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals like you to join our team.
As a Customer Representative at arenaflex, you'll be part of a global network of game-changers who are passionate about delivering exceptional customer experiences. Our team is dedicated to helping well-known brands improve their businesses with cutting-edge technology and integrated solutions, and we're looking for someone who shares our vision and values.
Career Growth and Personal Development
At arenaflex, we believe in investing in our people and helping them grow and develop their skills. As a Customer Representative, you'll have access to comprehensive training programs, cutting-edge technologies, and ongoing support to ensure your success. We're committed to creating a culture of continuous learning and development, where you can grow and thrive in your career.
What You'll Do in This Role
As a Customer Representative on our team, you'll play a critical role in delivering exceptional customer satisfaction and experiences. Your responsibilities will include:
* Providing first-class customer satisfaction at all times, and taking ownership of customer issues and concerns
* Handling incoming customer contacts via telephone, email, chat, or social media, and logging call details onto our call tracking systems
* Supporting consumers in the sales and after-sales process, including product recommendation, after-sales support, and additional tasks that result in consumer satisfaction
* Forwarding escalations and defined topics to the respective Client's brand units and/or contact persons
* De-escalating complaints, offering solutions within Client's procedures, policies, or guidelines, or transferring to the Client's or designated partner for settling and resolution of non-standard cases
* Ensuring correct presentation of the Client's corporate images in all interactions, representing its brand and generating consumer experience through outstanding service and personal care on all channels
Your Qualifications
We're looking for talented individuals who are passionate about delivering exceptional customer experiences and are fluent in German and advanced English. As a Customer Representative at arenaflex, you'll need to possess:
* Bilingual or proficient in German and advanced English
* Self-motivation, team player, supportive person, outgoing, and open-minded
* Active listening and comprehension skills
* Very good written skills and customer-focused attitude
* Goal-oriented attitude and time management skills
* Minimum knowledge of Office pack and keyboarding skills
Don't Meet Every Requirement? No Worries!
We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in It for You
At arenaflex, we challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
* Full-time 39 hours/week contract: Monday-Friday from 9am to 6pm
* Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus
* Work remotely anywhere in Spain
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and the project you'll be working on
* Career development programs, specialized courses
Experience the Best Version of You!
At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."
Equal Opportunity Employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.